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Wells Fargo · 1 day ago

Lead Program Manager, Supply Chain Finance Client Advisory Board

Irving, TX

Full-time

Hybrid

Senior Level

5+ years exp

Wells Fargo is seeking a strategic and customer-obsessed Program Manager to design, launch, and lead a new Client Advisory Board in support of building their next generation Supply Chain Finance platform. This role is central to ensuring the voice of clients informs product strategy and platform design, while also managing client relationships and operational excellence.

BankingFinancial ServicesFinTechInsurancePayments

H1B Sponsor Likely

Responsibilities

Stand Up and Own the Client Advisory Board Program

Design and launch a comprehensive CAB strategy-including charter, governance, membership model, cadence, and engagement mechanics

Define clear goals, success metrics, and operating rhythms that drive consistent value for both clients and internal stakeholders

Drive Actionable Customer Insight Generation

Plan, facilitate, and execute CAB sessions, workshops, and listening forums to surface insights that meaningfully shape product direction

Synthesize qualitative and quantitative feedback to distill themes, identify opportunities, and recommend strategic actions

Strengthen Client Engagement and Advocacy

Build strong, trust based relationships with priority clients and partners; become a strategic connector between their needs and our product vision

Partner with Relationship Managers to ensure clients are informed, engaged, and see value as active contributors to the platform's evolution

Enable Product Strategy & Roadmap Decisions

Translate CAB insights into actionable recommendations for the Product Management team

Maintain a structured insights repository and 'feedback-to-action' loop to ensure client input is visible, measurable, and embedded in decision making

Deliver Operational Excellence

Manage end to end logistics for CAB programming, including content development, pre reads, post session communications, and follow ups

Coordinate with Marketing, Events, and Communications teams to ensure a premium advisory experience

Champion Risk, Compliance & Governance

Ensure all CAB processes comply with Wells Fargo policies, including data privacy, client communications, and advisory activities

Maintain transparent documentation and governance in alignment with regulatory expectations

Qualification

Program ManagementCustomer InsightsClient EngagementStrategic PlanningGovernance StructuresFacilitation SkillsCross-Functional InitiativesStakeholder ManagementRelationship BuildingCommunication Skills

Required

5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

5+ years of experience in program management, customer insights, client engagement, consulting, product management, or related fields

Experience designing or operating large-scale programs, governance structures, or cross-functional initiatives

Strong facilitation experience with senior external and internal audiences

Exceptional communication, relationship building, and stakeholder management skills

Preferred

Experience in Financial Services, Commercial Banking, Supply Chain Finance, or B2B client engagement

Demonstrated ability to synthesize customer feedback into insights and actions

Experience partnering with product, technology, and relationship management teams

Company

Wells Fargo

Glassdoor3.6

Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.

Founded in 1852

San Francisco, California, USA

10001+ employees

http://www.wellsfargo.com

H1B Sponsorship

Wells Fargo has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (1)