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Mayo Clinic · 1 day ago

Technical Success Manager - Data

Rochester, MN

Full-time

Hybrid

Mid Level

$125K/yr - $182K/yr

3+ years exp

Mayo Clinic is a top-ranked healthcare provider dedicated to putting patient needs first while supporting employee growth and development. The Technical Success Manager will serve as the primary point of contact for data-related needs of MCP program customers, leading implementation and support efforts while ensuring data accuracy and governance.

BiotechnologyHealth CareHospitalMedicalWellness

No H1B

Responsibilities

Serving as the primary point of contact for all data-related questions from MCP program customers

Triage and resolve data tickets/questions as they arise and facilitate coordination with data science support teams

Collaborate with MCP team members in creating/documenting processes

Validate data accuracy, completeness, and timeliness during onboarding

Support ingress/egress data governance activities

Serve as a liaison to data related internal and external partnership workstreams

Assist with customer requested exports reviews in accordance with MCP policies

Assists with the creation and collection of metrics to ensure the success of the MCP programs

Collaborate with MCP team members in creating/documenting processes

Advises and assists with strategic expansion of MCP programs

Qualification

Data scienceAIMachine learningStatistical data processingCRM toolsRelationship managementTrainingCommunication skillsMentoringStrategic thinkingTeam playerInitiative taking

Required

A Bachelor's degree in Business or related field relevant field such as engineering, mathematics, computer science, health science, or other analytical/quantitative

A minimum of three years of professional or research experience in data science

Demonstrated understanding of the technology industry and understanding of new technology opportunities

Expertise in AI, machine learning, deep learning, statistical data processing, regression techniques, neural networks, decision trees, clustering, pattern recognition, probability theory and data science methods used to analyze data

Skill to communicate technology- and data- derived product solutions to advance medical care

Excellent verbal and written communication skills with the ability to interact with a variety of different people with diverse backgrounds

Strong relationship skills and the ability to manage several client accounts simultaneously

Qualities which indicate the ability to mentor, train, and supervise employees

Ability to think at a strategic level on optimizing or improving the MCP Accelerate Program

Ability and confidence to effectively function both dependently and independently, be a team player and a self-starter

Ability to effectively present to internal and external groups at a high-level representing Mayo Clinic Platform

Initiative taker, eager to break new ground and create opportunities for others

Experience With CRM And Other Engagement Management Tools