American Residential Services · 2 weeks ago
HVAC Operations Manager
US-NE-Omaha
Full-time
Onsite
Senior Level
5+ years expAmerican Residential Services is a trusted leader in home services across the Omaha area, seeking an experienced HVAC Operations Manager to oversee their Residential HVAC division. The role involves managing staff, ensuring customer satisfaction, and achieving budgeted revenue while maintaining operational efficiency.
CommercialConsumerCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)Home ServicesProfessional ServicesResidential
Responsibilities
Manages and develops the service, insallation, or sales staff, which includes hiring, terminating, and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production
Supports fellow HVAC Service, Install. and Sales Managers when called upon
Evaluates workload and schedules in a way that best utilizes manpower and maximizes profits, which includes managing labor expenses to stay within budget guidelines
Resolves customer issues and complaints to ensure customer satisfaction
Achieves monthly budgeted revenue
Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion. Manages material expense to stay within budget
Conducts research and participates in the marketing process of the department
Generates reports and measures of departmental operations as well as records on all inventory, tools, and vehicles. Reviews reports with management
Instructs crews on proper use of materials and quality workmanship
Reviews payroll records to ensure that technicians are paid properly and that record keeping is in compliance
May conduct job site inspections
Ensures that employees have proper tools for the job and that they are properly maintained
Assists the dispatching operation to ensure appropriate technician selection for type of service
Monitors preventive maintenance of vehicles to ensure proper operation
Evaluates staff to determine training requirements. Provides on-the-job training and support to employees
Oversees facility and equipment maintenance, ensuring that assets are protected and controlled
Observes all safety and Company rules and regulations in the performance of duties
Follow the guidelines for the Senior Care, Ethics, and Quality Assurance Process
Conduct weekly meetings
Other duties as assigned
Qualification
Required
5+ years of HVAC operations management experience, preferably in residential
Experienced in a HVAC Management position highly preferred
Related experience and/or advanced training or any equivalent combination of education and experience may be substituted
A working knowledge of gas piping, electricity, plumbing and air flow are required
A valid driver's license is required
Must possess a working knowledge of local codes and general industry standards
Strong supervisory, communications, computer and mathematical skills are required
Preferred
Knowledge of local and national HVAC code is preferred but not required
Benefits
Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum.
Company
American Residential Services
American Residential Services, a provider of residential heating, ventilation, air conditioning (HVAC), and plumbing services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
GI Partners
2023-06-08Acquired
2020-09-15Private Equity
Leadership Team
Scott Boose
Chief Executive Officer
Recent News
2025-09-15
Company data provided by crunchbase