August Roofing & Solar ยท 2 days ago
Customer Experience & Office Support Coordinator
Simi Valley, CA
Full-time
Onsite
Entry Level
$43K/yr - $48K/yr
2+ years expAugust Roofing and Solar is a company dedicated to providing peace of mind through top-tier service in the roofing and solar industry. They are seeking a Customer Experience & Office Support Coordinator to manage phone calls, support sales and service teams, and ensure the office runs smoothly while providing excellent customer support.
Building MaterialConstructionFacilities Support ServicesSolar
Responsibilities
Answering and routing phone calls with a smile
Following up with customers who call or email with questions or concerns
Inputting leads and scheduling sales or service appointments
Managing our shirt inventory and fulfillment
Requesting and organizing customer reviews and celebrating great feedback
Receiving packages, stocking the fridge, and keeping the office stocked
Greeting guests, vendors, and new hires, you're the first impression!
Supporting operations with special projects, document scanning, emails, and coffee-making
Qualification
Required
2+ years of experience in customer service or administrative support
Excellent phone etiquette and communication skills
Strong follow-up skills and customer-first mindset
Super organized, proactive, and comfortable in a process-driven environment
Tech savvyMicrosoft Office, scheduling tools, and basic cloud systems
A warm personality and team-first attitude
Benefits
Medical
Dental
Vision (dental & vision at no cost to you)
Company Paid Life Insurance
401K Retirement Plan
Paid Time Off: 5 Vacation, 5 Sick Leave and 6 Paid Holidays per Year
Team Culture: Supportive, fast-paced, and purpose-driven
Growth: We promote from within and invest in training
Company
August Roofing & Solar
August Roofing offers professional roofing replacement, solar installation services, and free consultations.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase