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Powder River Industries · 17 hours ago

Sr Helpdesk Technician

Laramie, WY

Full-time

Onsite

Mid, Senior Level

2+ years exp

Powder River Industries is seeking a Senior Computer User Support Specialist in the Alexandria, VA area to help support their customer base. The successful candidate will provide end-user support for PC and server applications as well as end-user hardware, troubleshooting user issues and contributing to process development.

Big DataCyber SecurityInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs

Troubleshoot user issues

Contribute to process development within the functional area and where the functional area connects to other operational processes

Work closely with team members to solve technical problems in a timely fashion

Qualification

CompTIA A+IT technical supportDoD IT HelpdeskMicrosoft Office 365ServiceNowAgileITILCollaboration skills

Required

Active Secret Clearance

CompTIA A+ or better

2 years minimum experience

Strong collaboration and teaming skills

2+ years of IT technical support experience

Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs

Troubleshoot user issues

Contribute to process development within the functional area and where the functional area connects to other operational processes

Work closely with team members to solve technical problems in a timely fashion