Goodwill of Central and Northern Arizona · 6 days ago
Customer Service Manager
19th Ave Store (19th Ave & Union Hills)
Full-time
Onsite
Entry, Mid Level
$18/hr - $18/hr
1+ years expGoodwill of Central and Northern Arizona is an organization focused on empowering individuals and strengthening families. The Customer Service Manager is responsible for overseeing sales floor operations, achieving sales goals, and leading a team of Retail Sales Associates to deliver excellent customer service.
EducationNon ProfitRetailStaffing Agency
Responsibilities
Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area
Conducts new goods inventory and ensures proper reporting
Reconciles and balances all daily paperwork
Ensures Team Members deliver excellent customer service to donors and customers
Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed
Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
Transfers to different stores at any given time due to business needs
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures
Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed
Processes complex sales transactions, including customer returns
Collaborates with store leadership to establish clear company vision and ensure Team Member engagement
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members
Provides regular mentoring, training, and coaching to develop skills of Team Members
Plays critical role in driving company culture change efforts and change management processes
Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation
Performs other related duties, as assigned
Qualification
Required
High School Diploma, GED, or equivalent work experience
One-year customer service experience
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen, where applicable for position
Ability to speak and read English proficiently
Preferred
One-year work experience in Retail Management
Benefits
5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays
Company
Goodwill of Central and Northern Arizona
Goodwill of Central and Northern Arizona is one of the oldest and largest non-profit organizations in the state, and a nationally recognized leader in the human services field.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tim O’Neal
Chief Executive Officer
Recent News
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