Harry Meyering Center, Inc · 1 week ago
Navigator | Customer Service | CFSS
Mankato, MN
Full-time
Onsite
New Grad, Entry Level
$18.50/hr - $18.50/hrHarry Meyering Center, Inc. supports people with developmental and intellectual disabilities in their homes and community. They are seeking a Navigator to provide exceptional customer service and assist participants in the Community First Services and Supports (CFSS) Consultation Services by handling administrative tasks and serving as the primary point of contact.
Health CareHomeless ShelterMedicalNon ProfitResidential
Responsibilities
Demonstrate exceptional customer service skills
Demonstrate an understanding of the CFSS Consultation Services program and be able to respond knowledgeably to questions
Guide participants through the application and enrollment process
Demonstrate a high level of integrity and confidentiality at all times
Serve as the primary point of contact for individuals seeking Consultation Services
Respond promptly and professionally to inquiries from individuals via phone, email, and in person
Handle phone communications professionally and respectfully
Understanding of person-centered service delivery
Accurately input initial demographic information into the database
Assist with scheduling individual meetings with facilitators
Maintain up-to-date records for participants
Upload information from state systems
Ensure accurate distribution of documents to participants, case managers, and FMS or Agency providers
Contact participants to conduct required check-in meetings—document results
Effectively manage and prioritize multiple calls and messages
Other duties as assigned
Qualification
Required
High school diploma or equivalent
Proven experience in a customer service role
Exceptional oral communication skills
Proficiency in Microsoft Word and Excel
Experience working with a database system
Ability to work independently and as a team member
Preferred
Healthcare or long-term care experience
Understanding and speaking multiple languages other than English
Benefits
Get paid to train
Flexible Scheduling
Helping people live their best lives.
Overtime pay.
Referral Bonus Available
Competitive pay and benefits for full-time employees.
Company
Harry Meyering Center, Inc
Harry Meyering Center, Inc. is a residential provider for adults with physical and developmental disabilities. Harry Meyering Center, Inc.
Founded in 1973
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase