Skyrocket Studios Global · 1 month ago
E-Commerce & Fulfillment Manager
United States
Full-time
Remote
Mid Level
3+ years expSkyrocket Studios Global is seeking an E-Commerce & Fulfillment Manager to oversee the operations of client e-commerce stores and fulfillment processes. The role involves managing client relationships, coordinating cross-functional teams, and driving operational efficiencies to enhance service delivery.
Marketing & Advertising
Responsibilities
Manage day-to-day operations of client e-commerce stores across Shopify, Shopee, and Lazada
Oversee order management, customer service workflows, inventory monitoring, and platform issue resolution
Collaborate with internal teams (creative, content, CS, warehousing, etc) to build consultative, end-to-end e-commerce solutions
Ensure accurate and optimized product listings (supported by in-house creatives and content teams)
Monitor store performance, platform health, and operational KPIs, recommending improvements to clients
Support and coordinate live selling operations (TikTok Shop and other channels), with live selling experience considered a major advantage
Work closely with the fulfillment team to ensure accurate picking, packing, and dispatch of client orders
Monitor fulfillment SLAs, warehouse performance, stock accuracy, and issue resolution
Understand fulfillment workflows sufficiently to identify problems and propose operational solutions
Coordinate between fulfillment operations and client requirements to ensure seamless service delivery
Lead continuous improvement initiatives across fulfillment workflows, processes, and client touchpoints
Serve as the main point of contact for assigned e-commerce and fulfillment clients
Lead all client-facing project management activities including onboarding, operational setup, and ongoing execution
Conduct regular performance reviews and provide operational insights supported by data
Manage client expectations, respond to concerns, and maintain a strong consultative relationship
Translate client needs into clear operational requirements and coordinate with cross-functional teams for execution
Maintain excellent client satisfaction through responsiveness, clarity, and proactive problem-solving
Work with internal teams across marketing, CS, creatives, warehousing, and tech to develop integrated e-commerce solutions
Identify opportunities for operational efficiencies, automation, and process enhancement
Support leadership in aligning e-commerce strategies with client goals and overall business objectives
Stay up to date with platform best practices, marketplace policies, and emerging e-commerce trends
Provide input on improving service offerings, client packages, and workflows
Track and analyze e-commerce and fulfillment KPIs across all assigned accounts
Prepare regular internal and client-facing performance reports
Use data to recommend workflow improvements, platform optimizations, and fulfillment adjustments
Monitor client satisfaction, issue trends, and operational blockers to drive continuous improvement
Qualification
Required
Bachelor's degree in Business, Operations, E-Commerce, Marketing, Supply Chain, or related field
3–6 years of experience in e-commerce operations, fulfillment management, or related roles
Hands-on experience with Shopify, Shopee, and Lazada platforms is required
Strong background in order management, customer service coordination, and inventory processes
Experience managing client accounts or running client-facing projects
Excellent communication and relationship-management skills
Strong analytical, problem-solving, and workflow design abilities
Proficiency in Google Workspace and e-commerce tools; familiarity with warehouse or OMS software is a plus
Ability to thrive in a fast-paced, multi-client environment with high attention to detail
Ability to work independently in a remote work setting
Preferred
Fulfillment or logistics experience (in-house or 3PL) is highly preferred
Experience with live selling platforms (TikTok Shop, Facebook Live, etc.) is a strong plus
Company
Skyrocket Studios Global
Skyrocket Studios is a technology and data-driven regional marketing agency committed to delivering exceptional results in our continuing/relentless pursuit of excellence.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jing Suk
CEO of North America, Global Chief Data and Analytics Officer
Carlo Almendral
Chief AI Officer
Company data provided by crunchbase