Veterans Sourcing Group, LLC · 4 months ago
Business Support Consultant- Digital Banking
Providence, RI
Full-time
Hybrid
Entry, Mid Level
$32/hr - $32/hrVeterans Sourcing Group, LLC is seeking a highly organized and proactive Business Support Consultant to join their Assisted Services/Digital Banking team. The role focuses on supporting and enhancing the chat program and bot platform, collaborating with developers and business partners to ensure smooth execution and optimization.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Conduct stakeholder engagement, requirement gathering, and discovery sessions with business partners
Support Agile pod operations; manage multiple tasks effectively
Participate in daily stand-ups, Scrum ceremonies, and Jira story tracking
Troubleshoot issues and prepare materials for meetings
Track intakes, business requests, and ensure timely follow-up on deliverables
Maintain project documentation and generate clear project status reports
Contribute to process improvement initiatives and recommend best practices
Collaborate closely with the contact center team to ensure alignment and smooth adoption
Qualification
Required
Highly organized and proactive
Ability to assist in managing the chat program and bot platform
Ability to translate business needs into actionable steps for developers
Experience in supporting the migration of bots from Sprinklr to AWS
Conduct stakeholder engagement, requirement gathering, and discovery sessions with business partners
Support Agile pod operations and manage multiple tasks effectively
Participate in daily stand-ups, Scrum ceremonies, and Jira story tracking
Troubleshoot issues and prepare materials for meetings
Track intakes, business requests, and ensure timely follow-up on deliverables
Maintain project documentation and generate clear project status reports
Contribute to process improvement initiatives and recommend best practices
Collaborate closely with the contact center team
Strong people skills and professionalism
Confident communicator who can influence, engage, and present effectively
Comfortable asking questions, showing initiative, and driving discussions forward
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, SharePoint)
Strong organizational skills and attention to detail
Fully remote (EST working hours required)
Occasional in-person sessions in Johnston, RI
Preferred
Familiarity with Agile methodology and tools (Jira, Confluence) strongly preferred
Project management or business analysis experience is helpful
Company
Veterans Sourcing Group, LLC
Welcome to the Veterans Souring Group company profile. Veterans Sourcing Group (VSG) is a “Service Disabled Veteran Owned Small Business – SDVOSB”.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase