Jesta Hotels & Resorts · 1 day ago
Catering & Rooms Sales Manager
Miami Beach, FL, US
Full-time
Onsite
Mid Level
$60K/yr - $70K/yrJesta Hotels & Resorts is a hospitality company seeking a Catering & Rooms Sales Manager. This role is responsible for managing and expanding business relationships for catering and rooms, developing strategies and sales plans, and ensuring successful event execution.
Food and Beverage
Responsibilities
Generates and develops new business to meet specified goals for catering and rooms
Maintains and nurtures new and existing client relationships
Manages consistent growth within particular client base
Makes and develops contacts with selected staffing clients and strategic partners
Develops customer relations including but not limited to sales leads, research, cold calling, qualifying leads, developing leads, and customer service
Maintains and develops client relations for new and established existing customers, assuring all existing customers are contacted regularly to ensure customer satisfaction and develop need-based marketing relations
Develops and implements a sales action plan with objectives and strategies to increase revenue and aggressively acquire new accounts
Seeks and creates opportunities to expand business with current clients identifies further business needs and develops and presents solutions
Completes necessary paperwork for the execution of an event; Staffing, Table, chafers, linens, etc
Communicate and Coordinate with all department heads to ensure all staff is aware of the events and prepared to assist guests with questions for upcoming group events
Attend all weekly BEO meetings
Communicate and schedule proper staffing needs for group events to ensure a successful program
Coordinate and setup room design for events based on BEO and salesperson requirements
Perform a monthly inventory of banquet supplies and accessories to ensure that all items are properly cleaned and stored
Supervises set-up, preparation, service, and tear down of events, and assists as necessary
Serves as a professional liaison between the group event’s contact person and the organization
Attends conventions, conferences, and trade shows as needed; prepares post-event reports and analyses
Analyzes existing and anticipated client needs and promote company services to fill such requirements
Formulates the overall objectives and strategy to develop a high-value relationship within all targeted areas of the accounts
Understands prospective client’s culture, product portfolio, competitive position, financial state, investment plan, organization structure, and key decision makers
Functions as liaison between client companies and operations staff
Performs other related duties as assigned by management
Process Group Room Contracts for turnover from Director of Marketing and Sales
Verify group blocks transfer correctly from the system including rooms and rates input group reservation data
Apply concessions to group reservations (upgrades, special rates, comp nights, etc) supply group contact, catering, or sales with rooming list and pick-up reports when requested
Provide administrative support to Sales Team as needed:
Assists coordinate site inspections, expense reports & email follow-ups Assist Director of Sales and Marketing with Reservations, Tradeshows, etc
Assist with Group Resumes
Assists with writing proposals and creation of agreements
Assist in market research to drive and develop prospects
Performs general secretarial duties including typing, filing, word processing, and answering phones
Collaborate with the operations team to develop and implement cutting-edge, comprehensive plans for groups and events
Oversee the efforts of the event for the hotel. Lead by example and mentor team members to effectively implement smart strategies
Nurture and grow client relationships through upselling and proactive customer service once contracts have been signed
Plan, organize, and manage all aspects of events and group meetings from conception to completion, including menu and room set planning, audio visual, logistics, equipment rentals, tastings, menus, themes, walkthroughs, participation on the floor during event service, invoicing, and follow-up
Negotiate with clients for banquets, meetings, and other functions, all arrangements, suggesting menus, bar set up, and room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure the success of the function
Understand the impact of Banquet operations on the overall success of the hotel
Qualification
Required
Generates and develops new business to meet specified goals for catering and rooms
Maintains and nurtures new and existing client relationships
Manages consistent growth within particular client base
Makes and develops contacts with selected staffing clients and strategic partners
Develops customer relations including but not limited to sales leads, research, cold calling, qualifying leads, developing leads, and customer service
Maintains and develops client relations for new and established existing customers, assuring all existing customers are contacted regularly to ensure customer satisfaction and develop need-based marketing relations
Develops and implements a sales action plan with objectives and strategies to increase revenue and aggressively acquire new accounts
Seeks and creates opportunities to expand business with current clients identifies further business needs and develops and presents solutions
Completes necessary paperwork for the execution of an event; Staffing, Table, chafers, linens, etc
Communicate and Coordinate with all department heads to ensure all staff is aware of the events and prepared to assist guests with questions for upcoming group events
Attend all weekly BEO meetings
Communicate and schedule proper staffing needs for group events to ensure a successful program
Coordinate and setup room design for events based on BEO and salesperson requirements
Perform a monthly inventory of banquet supplies and accessories to ensure that all items are properly cleaned and stored
Supervises set-up, preparation, service, and tear down of events, and assists as necessary
Serves as a professional liaison between the group event's contact person and the organization
Attends conventions, conferences, and trade shows as needed; prepares post-event reports and analyses
Analyzes existing and anticipated client needs and promote company services to fill such requirements
Formulates the overall objectives and strategy to develop a high-value relationship within all targeted areas of the accounts
Understands prospective client's culture, product portfolio, competitive position, financial state, investment plan, organization structure, and key decision makers
Functions as liaison between client companies and operations staff
Performs other related duties as assigned by management
Process Group Room Contracts for turnover from Director of Marketing and Sales
Verify group blocks transfer correctly from the system including rooms and rates input group reservation data
Apply concessions to group reservations (upgrades, special rates, comp nights, etc) supply group contact, catering, or sales with rooming list and pick-up reports when requested
Provide administrative support to Sales Team as needed: Assists coordinate site inspections, expense reports & email follow-ups, Assist Director of Sales and Marketing with Reservations, Tradeshows, etc., Assist with Group Resumes, Assists with writing proposals and creation of agreements, Assist in market research to drive and develop prospects
Performs general secretarial duties including typing, filing, word processing, and answering phones
Collaborate with the operations team to develop and implement cutting-edge, comprehensive plans for groups and events
Oversee the efforts of the event for the hotel. Lead by example and mentor team members to effectively implement smart strategies
Nurture and grow client relationships through upselling and proactive customer service once contracts have been signed
Plan, organize, and manage all aspects of events and group meetings from conception to completion, including menu and room set planning, audio visual, logistics, equipment rentals, tastings, menus, themes, walkthroughs, participation on the floor during event service, invoicing, and follow-up
Negotiate with clients for banquets, meetings, and other functions, all arrangements, suggesting menus, bar set up, and room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure the success of the function
Understand the impact of Banquet operations on the overall success of the hotel
Company
Jesta Hotels & Resorts
As owners of every property we manage, we have the ability to identify and maintain the perfect balance between consistent standards, profitability and outstanding guest experiences.
Founded in 1938
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jorge Ariza
DIRECTOR OF PURCHASING
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