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Microsoft · 1 day ago

Cloud Solution Architect - Dynamics 365

United States

Full-time

Remote

Mid, Senior Level

$106K/yr - $204K/yr

4+ years exp

Microsoft is a global leader in technology and innovation, looking for a Cloud Solution Architect for Dynamics 365 to empower customers in optimizing their business applications. The role involves guiding customers on solution design and deployment, ensuring solution health, and driving customer success through strategic engagements.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

Responsibilities

Act as the technical service leader and SME on the entire lifecycle of Success Program services focused on Microsoft Dynamics 365 customer environment health, resiliency, governance, and compliance solutions. This includes aligning service architecture and design with business priorities and requirements, orchestrating build and deployment, managing updates, and supporting change adoption

Demonstrate thought leadership and subject matter expertise across service components, developing IP, influencing design and delivery quality, and enabling others through strategic guidance

Lead technical engagements across design, build, and operations, removing blockers and accelerating adoption of Dynamics 365 (Finance, Supply Chain, Sales, Customer Service), Dataverse, Power Platform administration, Lifecycle Services (LCS), environment health tooling, and compliance controls

Drive positive Customer Satisfaction and become a trusted advisor, providing feedback & insights from customers/partners as you develop and expand impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders

Provide direction to TDMs and build the bridge between TDMs and Business Decision Makers (BDMs)

Develop opportunities to drive Customer Success business results and help Customers get value from their Microsoft investments

Support team technical skilling on Microsoft business applications platforms based on area demands & Customer Success goals, share expertise in relevant communities, contribute to IP creation & reuse, and connect gaps and patterns across business and technology areas

Partner with other CSAs, CSAMs, and Product Groups to drive unified delivery and technical excellence

Qualification

Cloud technologiesDynamics 365Technical CertificationProject managementCustomer-facing experienceERP/CRM solutionsPower PlatformSoft skills

Required

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience

Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties

Preferred

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience

4+ years experience working in a customer-facing role (e.g., internal and/or external)

4+ years experience working on technical projects

Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

Demonstrated technical expertise in at least one of the following Microsoft business applications platforms: Dynamics 365 Finance, Supply Chain, Sales, Customer Service; Dataverse; Power Platform administration & governance; Lifecycle Services (LCS); D365 environment health & compliance controls

Dynamics certifications (e.g., Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert (MB-700); Microsoft Certified: Dynamics 365 Fundamentals (MB-920)

Experience with ERP/CRM solution health, lifecycle governance, and integrations to Azure and Power Platform

Project management certifications (e.g., PMP; PRINCE2 Practitioner)