ALTEN · 3 months ago
Enrollment Contact Representative
Dedham, MA
Full-time
Hybrid
New Grad, Entry LevelALTEN is seeking an Enrollment Contact Representative to serve as the front-line contact for parents, students, and other constituents. The role involves handling inquiries via phone and directing callers to the appropriate areas of the University with excellent customer service.
Information Technology
Responsibilities
Serve as the front-line contact via phone for parents, students, and other constituents
Handle phone inquiries for the University Main Line, as well as one other area the Enrollment Management Contact Center (EMCC) supports (Student Financial Services, Admissions, Office of Global Services) with excellent customer service in answering questions and directing callers to the appropriate areas of the University
Responsible for a basic understanding of the major University offices to direct callers appropriately
All temporary staff providing Services hereunder must meet the following criteria:
Excellent customer service skills and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever-changing environment, and a self-starter attitude
Individuals must be willing to work in a metrics driven position
Must have own form of transportation, as location is in Dedham, MA and training is conducted in-person. Once training period is complete, will transition to remote capacity
Must have customer service experience; strong interpersonal, phone, and communications skills; some experience in working with various databases and office applications such as the Microsoft Office suite; a demonstrated sensitivity to the understanding of the needs and concerns of a diverse population
Prior experience working in a Call Center or higher education and supporting adult learners is ideal
Qualification
Required
Excellent customer service skills and phone etiquette
A positive outgoing personality
Ability to work in a fast paced, ever-changing environment
Self-starter attitude
Willingness to work in a metrics driven position
Own form of transportation
Customer service experience
Strong interpersonal, phone, and communications skills
Some experience in working with various databases and office applications such as the Microsoft Office suite
Demonstrated sensitivity to the understanding of the needs and concerns of a diverse population
Preferred
Prior experience working in a Call Center
Prior experience in higher education
Experience supporting adult learners
Company
ALTEN
Alten is high-technology consulting and engineering group. The group's services are supplied to technical departments.
Founded in 1988
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-04-01IPO
Leadership Team
Lesly Mouchnino
UX Designer
Recent News
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