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AvalonBay Communities · 1 week ago

Portfolio Operations Manager

LOC-CA120-AVA Hollywood

Full-time

Onsite

Mid, Senior Level

$90K/yr - $150K/yr

3+ years exp

AvalonBay Communities is dedicated to creating a better way to live, emphasizing collaboration and innovation among its associates. The Portfolio Operations Manager oversees operations across multiple communities, manages budgets, and plays a key leadership role in enhancing financial performance and customer service.

HospitalityProperty DevelopmentProperty ManagementReal Estate

Growth Opportunities

Responsibilities

Actively partners with Maintenance Counterparts and Leadership to implement and monitor programs to maximize revenue, control expenses, and improve associate and resident satisfaction

Acts as a leader within the region, contributing to regional success and goal achievement. Ability to lead and influence peer group, create, and deliver group presentations. Involved in national workgroups or leadership role in national initiatives as needed

Collaborates with various departments in the implementation and monitoring of programs and processes to drive revenue and customer service results. These include Revenue Management, Customer Support Teams, Marketing, Risk Management, Procurement, Legal and Audit, etc

Actively participates in asset management activities that include providing feedback on CapEx planning and projects within the neighborhood

Underwriting – Partner with Development, Acquisitions, and Asset Management and reviewing/writing/informing operating budgets for potential development/acquisitions

Responsible for people management responsibilities. This includes providing leadership and direction to the office leadership team, performance management, talent development, goal setting, associate engagement, conflict resolution, performance recognition, team building, and career development. Analyzes and forecasts staffing needs of the neighborhood and schedules accordingly

Establishes clear expectations and enforces accountability among community leadership teams to execute the business strategy and company initiatives effectively

Manages financial aspects of operations for the neighborhood that contribute to the company’s business goals. Responsible for the preparation of community operating budget(s). Implements and manages the budget to achieve or exceed budget expectations

Manages and ensures optimal levels of customer service are maintained in the neighborhood; designs and implements effective solutions to address issues, empowers associates to address customer concerns, and support the team in handling escalated situations

Responsible for monitoring the Sales and Marketing responsibilities within the neighborhood. This includes ensuring the office leaders are driving sales performance lead management and knowledge of market conditions and their impact on pricing and availability at each community

Ensures that community annual compliance review findings are addressed timely. Management of 3rd party contracts, and community inspections. Applies and follows all AVB policies and procedures including Fair Housing regulations

Qualification

Multi-family property managementFinancial performance managementSupervisory experienceHigh-rise property managementCustomer service managementBasic arithmetic skillsMicrosoft Office proficiencyOrganizational skillsPresentation skillsConflict resolution

Required

Bachelor's degree required OR equivalent 5 years of progressive responsibility in property management, hospitality, or retail industry

2+ years of supervisory experience required

Demonstrated understanding of overall property management including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing

Must know and follow Fair Housing laws

Analyzes data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by business results in previous position(s)

Effectively manages performance for multiple on-site teams and sets expectations, provides ongoing feedback, training, and coaching

Excellent organizational skills: ability to work independently and proactively, multi-task, prioritize workload, and meet deadlines

Reads and writes English as demonstrated by clear and concise written and verbal communications

Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form

Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals

Successfully resolves resident issues as demonstrated by work experience

Ability to perform basic Microsoft Office applications such as word processing, spreadsheets, and presentations

Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine

Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.)

Preferred

Minimum of 3 years of multi-family property management experience, overseeing 400+ units preferred

Experience in hotel/resort property management accepted

High-rise and mixed-use (retail) experience highly desired

Benefits

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.