Catholic Leadership Institute ยท 3 weeks ago
Enterprise Application Lead (Remote)
United States
Full-time
Remote
Mid, Senior Level
3+ years expCatholic Leadership Institute (CLI) is dedicated to providing pastoral leadership formation and consulting services to the Catholic Church. They are seeking an Enterprise Application Lead to support their core operational and client-facing applications, ensuring reliability and user satisfaction across various platforms.
Non Profit
Responsibilities
Serve as operational co-owner for Salesforce, Certinia PSA, Tovuti LMS, Simply. Coach, Jira, Asana, MailChimp, the CLI Client Portal, Raiser's Edge, and M365 tools
Provide frontline support: triage issues, diagnose root causes, and resolve or escalate efficiently
Maintain user accounts, permissions, and access-control policies across platforms
Deliver onboarding support for new staff; prepare practical resources for quick adoption of CLI systems
Develop clean, user-friendly internal guides, SOPs, and best practices
Maintain an internal knowledge base to strengthen organizational continuity
Identify recurring user needs and propose improvements that reduce friction and enhance usability
Implement new features, configurations, automations, and integrations in coordination with the IT Director and external developers
Design and execute structured testing plans; verify that new releases and vendor updates function correctly
Coordinate pilots and phased rollouts; communicate changes to staff clearly and professionally
Maintain version histories and change-management artifacts
Work directly with platform vendors and external developers to resolve bugs, clarify requirements, and ensure timely fixes
Track open issues and maintain organized records of progress and outcomes
Perform light data analysis for quality checks, error resolution, and operational reporting
Prepare queries, exports, and validation checks across CRM, PSA, LMS, and Client Portal data
Participate in roadmap planning and assist the IT Director in prioritizing enhancements
Qualification
Required
Practicing Catholic with a deep love of the Roman Catholic Church
3-6 years of experience supporting or administering CRM, LMS, coaching, PSA, or related SaaS systems
Practical experience with Salesforce or an equivalent CRM
Strong technical troubleshooting skills and familiarity with modern SaaS ecosystems
Skill in working directly with users and delivering clear, friendly, and professional support
Experience with structured testing, change control, and release management
Enjoys helping others succeed and improving internal efficiency
Communicates clearly and maintains composure under pressure
Comfortable collaborating with technical partners and non-technical users alike and is adept in translating concepts between the two
Preferred
Experience with Salesforce and Certinia PSA
Familiarity with Tovuti LMS, Simply.Coach, MailChimp, Jira, Asana, or Raiser's Edge
Experience supporting custom platforms in coordination with external developers
Strong Excel skills; comfort with formulas, pivot tables, and data cleanup
Ability to read and write moderate SQL queries
Understanding of M365 administration fundamentals
Experience in nonprofit, coaching, or education environments
Company
Catholic Leadership Institute
Catholic Leadership Institute provides bishops, priests, religious, deacons, and lay persons in the Roman Catholic Church.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dan Cellucci
CEO
Company data provided by crunchbase