ServiceNow · 3 weeks ago
Senior IT Project/Program Manager
Santa Clara, CA
Full-time
Hybrid
Senior Level
$125K/yr - $213K/yr
5+ years expServiceNow is a global market leader in innovative AI-enhanced technology. In this role, you'll be responsible for developing disaster recovery plans, managing IT projects, and optimizing business operations through technology solutions.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Develop and test disaster recovery plans for critical systems
Analyze business risks and recovery requirements
Maintain IT infrastructure documentation
Write comprehensive reports on testing activities, operational results, and project accomplishments
Create contingency scenarios for various business disruptions
Manage projects from planning through execution—maintaining schedules, budgets, and documentation while coordinating stakeholders
Facilitate meetings and ensure adherence to project frameworks
Assess risks, provide solutions, and chair meetings as needed
Administer infrastructure upgrades and implementations
Develop IT processes and identify improvement opportunities
Lead complex technical tasks and small projects independently
Acquire resources, coordinate team members and contractors, and establish priorities based on business needs
Build proofs-of-concept for new technologies
Facilitate requirements gathering and process mapping workshops
Perform gap analysis
Participate in end-to-end implementation planning, including project management and change management
Document ways to improve business operations through process optimization and technology solutions
Stay current with industry developments through professional meetings, literature, and training
Qualification
Required
5 years overseeing digital transformation, enterprise programs, PMO functions, or cross-functional delivery
Strong understanding of Agile, Scrum, and hybrid delivery methodologies
Excellent written and verbal communication and organizational skills
Ability to simplify complex topics and drive alignment across global teams
Technically savvy with a solid understanding of workflow design, integrations, and data flows
Strong risk, release, and dependency management capabilities
High-energy, self-starter mindset with strong adaptability in dynamic environments
Ability to quickly learn new tools, systems, and processes—especially the ServiceNow Platform
Preferred
Prior experience with the ServiceNow Platform or SPM is a major plus
Background in Finance workflows is a bonus
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase