Bradford Health Services · 2 months ago
Access Team Lead
Birmingham, AL
Part-time
Onsite
Entry, Mid Level
1+ years expBradford Health Services is an industry leader in providing hope and healing to people with substance use addiction and associated co-occurring disorders. The Access Team Lead will interact with Care Coordinators, potential patients, and referral sources to drive admissions while ensuring patient interests and departmental policies are upheld.
Addiction TreatmentHealth CareMedicalWellness
Responsibilities
Maintain appropriate professional boundaries and confidentiality, including a working knowledge of 45 CFR “Health Insurance Portability and Accountability Act” and 42 C.F.R. Part 2 “Confidentiality of Alcohol and Drug Abuse Patient Records” with respect to patient and potential patient identifying information and health information concerning patients, potential patients, and participants
Review and sign Care Coordinator’s consults, requesting additional information or clarification where needed and determining suggested level of care
Assist Care Coordinators in motivating patients and trouble shooting issues as they arise
Monitor Call Queue and ensure calls are being answered
Monitor chat groups to ensure all issues and messages are addressed in a timely manner
Ensure scheduled consults and intakes are completed
Report daily numbers at appointed times
Assist in the ongoing monitoring, review and training of Care Coordinators
Answer calls and complete consults and intakes as needed
Track all potential patients not admitted to the appropriate level of care and ensuring follow up is completed
Must exhibit high energy level and convey care and empathy while answering calls and completing consultations
Possess a working knowledge of appropriate emergency, benevolent and/or self-help referral information
Complete and follow assigned trainings
Must be able to motivate potential patient(s) into a decision-making process
Must possess strong attention to detail
Self-motivated and able to work under minimal supervision
Able to bond in a professional manner with potential patients and families
Must be able to accurately discuss all services offered
Ability to identify and escalate priority issues
Regular attendance
Must have valid driver’s license and a safe driving record and reliable transportation
Other duties as assigned
Qualification
Required
1 year of customer service experience is required
Knowledge of chemical dependency is desired
Computer data entry skills required - type 35 wpm
Must possess the ability to communicate effectively and demonstrate a basic understanding of the principles of chemical dependency recovery
Attention to detail
Recordkeeping
Good communication skills
Flexible with schedule
Associates or two years of undergraduate studies or relevant work experience required
Must have valid driver's license and a safe driving record and reliable transportation
Must be able to see 20/40 corrected in each eye and hear clearly (hearing assist devices accepted)
Must be able to continuously sit for approximately 3 hours per 8-hour shift
Must be able to see and hear constantly
Must be emotionally and physically capable of functioning under stressful situations
If recovering, two years of continuous verifiable abstinence
Preferred
Bachelor's degree or LPN preferred
CPR certification is a plus
Benefits
Flexible Schedules that includes shift differentials
A competitive salary plus benefits
Generous Paid Time Off
Professional growth opportunities
Company
Bradford Health Services
Bradford Health is one of the largest providers of substance abuse treatment and recovery services in the Southeastern United States.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Centre Partners
2022-12-09Debt Financing
2022-10-28Acquired
2017-01-01Private Equity
Leadership Team
Rob Marsh
Chief Executive Officer
Mark Edwards
CFO
Recent News
Behavioral Health Business
2025-10-28
2025-10-02
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