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Conexess Group · 2 months ago

Senior Optical Networking Customer Support Engineer

Concord, CA

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Conexess Group is a full-service staffing firm that has established itself in multiple markets since 2009. They are seeking a Senior Optical Networking Customer Support Engineer to provide software and application support to customers, troubleshoot telecom equipment issues, and assist with customer training both onsite and remotely.

ConsultingInformation ServicesInformation TechnologyStaffing Agency

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Troubleshooting server OS, assisting IT administration, and troubleshooting software and network telecom equipment issues

The candidate must be able to report to a customer site up to 5 days a week

Some work could be remote but currently expected to have someone onsite

Qualification

Optical networkingTroubleshooting skillsTelecom equipmentNOC experienceLINUX/UNIX knowledgeCustomer service supportMicrosoft OfficeCommunication skillsTeamworkSelf-motivated

Required

Deep knowledge of optical networking, specifically including DWDM/OTN & Ethernet from various vendors

In-depth NOC and/or onsite experience in provisioning, troubleshooting, and overall process development

Knowledge of TL1, SNMP, CLI, REST, RESTCONF, Netconf/Yang protocols

Understanding and experience with leading telecom equipment, optical networking, and troubleshooting skills

LINUX/UNIX working knowledge is a plus

Primarily work from home office. Access to a quiet, home office is required

4-7+ years minimum work experience in telecom, preferably in a NOC environment

Excellent customer service support

Familiarity with Microsoft Office software, as well as other communication packages – Microsoft Teams, Cisco WebEx, Zoom, BlueJeans, Google Meet, and others utilized daily, with video

Must be able to provide own PC desktop support

Must be a self-starter and self-motivated with a strong initiative to learn, exhibit outstanding teamwork, and have excellent communication skills for cross-departmental management

Associate degree or higher in engineering or computer science field

The candidate must be able to report to a customer site up to 5 days a week

The candidate must have current Secret or Top-Secret clearance