Prana Comunicación · 3 months ago
Help Desk Analyst
United States
Full-time
Remote
Mid, Senior Level
$50K/yr - $60K/yr
5+ years expPrana Comunicación is focused on delivering innovative business solutions through technology. They are seeking a Help Desk Analyst to provide technical assistance and support to end users, analyze problems, and collaborate with team members to resolve technical issues.
Marketing & Advertising
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems
Studies and resolves computer software and hardware problems of users
Acts as a contact for users having problems using computer software, hardware, and operating systems
Determines whether problem is caused by hardware, software, or system
Answers questions, applying knowledge of computer software, hardware, systems, and procedures
Talks with co-workers to research problem and find solution
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions
Talks to programmers to explain software errors or to recommend changes to programs
Calls software and hardware vendors to request service regarding defective products
Reads trade magazines and attends computer trade shows to obtain current information about computers
May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied
May test software and hardware to evaluate ease of use and whether product will aid user in performing work
May write software and hardware evaluation and recommendation for management review
May write or revise user-training manuals and procedures
May develop training materials, such as exercises and visual displays
May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training
May install microcomputers, software, and peripheral equipment, following procedures and using hand tools
May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis
May specialize by type of software, computer language, or computer operating system
Qualification
Required
Five (5) years of experience in a similar role
Active Security clearance
Preferred
Bachelor's degree in an IT related field
Company
Prana Comunicación
Somos una Agencia de Comunicación que aplica creatividad y comunicación en campos tan disímiles como la construcción de una marca, la elaboración de un plan de negocios, el desarrollo de campañas educativas o el diseño de un nuevo producto.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase