BSH Home Appliances Corporation - North America · 1 day ago
Lab Tech II - Customer Quality
New Bern, NC
Full-time
Onsite
Mid, Senior Level
$22.67/hr - $37.78/hr
3+ years expBSH Home Appliances Corporation is a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador. They are seeking a Lab Tech II to support refrigeration products by providing technical analysis, troubleshooting, and root cause investigation of customer-returned units and field issues, while collaborating with various departments to enhance product reliability and customer satisfaction.
Consumer Goods
Responsibilities
Communicate with customer service regarding customer complaint issues, troubleshooting, and sometimes customer relations
Make suggestions for repair to customer service in order to avoid exchanged appliances, when not possible request units back to New Bern quality lab for analysis
Receive returned units to New Bern quality lab: Inspect, log to inventory, label with inventory number, and secure onto cart
Analyze returned units to find the root cause of the failure (if any). Repair units and write report on findings
Monitor and report regularly on status, trends and targets for refrigeration products and issues relevant to refrigeration
Follow safety related to working with refrigeration systems and electrical components
Assist with spare part location and shipping to customer or customer service as needed
Close cooperation with other individuals and groups as necessary for extended testing and failure replication
Support Customer Service and Sales-Marketing force in terms of training and technical know-how
Support technical improvements for refrigeration products
Maintain lab equipment and assure safe and proper function of equipment during and outside of normal working hours
Perform the virtual and onsite visit to the customer together with CuS technicians
Perform all other duties as assigned
Qualification
Required
High-School Diploma
3-5 Years of Experience (Development, Production, or Customer Service, specifically in cooling appliances)
Good communication (written and verbal) and interpersonal skills, ability to lead live and online meetings
Good mechanical aptitude and electrical knowledge
Strong cooling sealed system trouble shoots, problem solving skill set, attention to detail, and root cause analysis
Ability to move heavy appliances assisted and unassisted
Experience with hand tools, power tools, fork truck, appliance dolly, measuring tools and gages, and multi-meters
Proficiency with MS Office (Excel, Word, PowerPoint)
Preferred
Two-Year College (Engineering or Technical Field)
5-7 Years of Experience (Development, Production, or Customer Service, specifically in cooling appliances)
Experience with Power BI, Pivot Tables, and Quality Data Software
Familiar with SAP (used for BSH customer service system)
Benefits
Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
Wellness Plan that allows participating employees to earn lower medical care premiums.
401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit sharing contribution dependent on company profitability.
Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
Unlimited paid vacation for all Director and above level positions.
The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
40 hours of paid personal leave (Production Line).
12 days of paid holidays per year (max 8 hours paid per day).
Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.
Company
BSH Home Appliances Corporation - North America
A Bosch Group company, BSH Home Appliances Corporation produces and markets small and major home appliances that are known across North America for their high-quality and superior innovation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jesús Egido Roldán
Senior VP - CFO Region North America
Christy Mahlow
Digital Partnerships
Company data provided by crunchbase