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Belco Community Credit Union · 1 week ago

Full Time Member Service Associate (Teller)

Lancaster, PA, US

Full-time

Onsite

New Grad, Entry Level

$15.45/hr - $19.31/hr

Belco Community Credit Union is seeking a Full Time Member Service Associate to perform various transactional duties to serve members. The role involves handling member deposits and withdrawals, processing loan payments, and providing general information on credit union products and services while maintaining high standards of accuracy and customer service.

AssociationCommunitiesFinancial Services

Growth Opportunities

Responsibilities

Enthusiastically supports the sales and service culture

Actively contributes to the team achievement of assigned departmental/branch and strategic goals

Utilizes a consultative sales approach to seize any and all opportunities to educate members and potential members about Belco products and services, cross-selling to match individual member needs with appropriate products and services to enhance the member relationship with the credit union

Provides efficient, prompt and accurate service in handling and processing a variety of member transactions in the branch or via telephone

Replies to incoming member emails to the credit union, responding with professionalism and tact

Responsible for adhering to all security procedures relative to the handling of member cash transactions, security, and internal operating procedures. Must maintain member and employee confidentiality

Interviews members received via branch/sales center, inbound and/or outbound telephone calls, gathering pertinent information while building long term account relationships

Refers members to Branch Member Service Representatives for counsel on all share, loan, and membership account questions and requests

Abides by Belco’s policies, procedures, standards, regulatory and compliance mandates

Embodies Belco’s mission, vision, core values, and continuous process improvement (CPI)

Any other duties requested by the Head MSA/Assistant or Branch Managers

Qualification

Cash HandlingCustomer ServiceSales SkillsCommunicationTeamwork

Required

High School Diploma or GED is required

Must complete and pass the prescribed online Learning Management System courses assigned for this position within two years after position acceptance and before consideration for promotion

Ability to operate general office equipment such as copiers, fax machines, scanners, phones, hole-punchers, and staplers

Keyboarding or PC data entry capabilities required

Sitting, standing, bending, and hand dexterity required

Ambulation – able to move from one area to another throughout one-floor office layout