ApTask · 5 months ago
Platform Support Engineer
Charlotte, NC
Full-time
Onsite
Senior Level, Lead/Staff
$55/hr - $60/hr
10+ years expApTask is a leading global provider of workforce solutions and talent acquisition services. They are seeking a highly skilled Platform Support Engineer to ensure seamless operation of Wealth and Investment Business Applications, maintaining system availability and solving production issues.
Human ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Provide Production Support and be responsible for solving all Production Incidents. You may work in shifts as situations demand & provide on-call support during weekend/holidays. Required to be on 24x7 standby support & taking responsibility to maintain high availability of systems & applications
Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
Perform Business Continuity/Disaster Recovery Testing and Validations
Be able to work effectively with cross-functional teams, build relationships with stakeholders & Vendors, and drive consensus on solutions
Ability to drive Vendor Changes and ensure all Testing is done and Changes are implemented on time with no Issues
Coordinate various Testing efforts with multiple affected Application SMEs and Vendors and act as an escalation point, provide guidance and direction to less experienced staff
Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
Review moderately complex technical changes that require an in-depth evaluation of Program Code and procedures
Qualification
Required
10+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Hands-on experience with ServiceNow for ITSM processes (incident, change, and problem management)
Solid knowledge of mainframe environments (e.g., COBOL, JCL, DB2, CICS, CHANGEMAN, NDM) and API integrations (REST/SOAP)
Good communication skills and ability to drive adoption of enterprise capabilities, tools, and innovation improving availability in a multi-app ecosystem by evolving observability, monitoring, logging, synthetic monitoring. Exposure to SRE Concepts and Tools - especially Observability and Automation tools (Splunk, AppDynamics, SiteScope, Thousand Eyes etc)
Experience in SDLC and Agile tools such as JIRA, SharePoint, Confluence etc
Preferred
Strong understanding of Stock Brokerage/Trading Business processes, including order management, trade execution, settlement., Securities Lending
Experience with vendor management - Act as the primary liaison with third-party vendors, ensuring service levels are met and resolving escalations
Experience with Production Mainframe Scheduling Tool – ZEKE
Exposure with CI/CD tools (e.g., Jenkins, Harness, Azure DevOps, JSON/XML, YAML, github)
Experience working on cloud platforms PCF, Redhat OCP, Azure etc
Company
ApTask
ApTask is a staffing and recruiting company offering staffing, project, and workforce solutions.
201-500 employees
H1B Sponsorship
ApTask has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Taj Haslani
Founder
Recent News
Company data provided by crunchbase