SmarterDx · 1 day ago
Senior Manager, Customer Success (Notes)
United States
Full-time
Remote
Senior Level
$165K/yr - $185K/yr
7+ years expSmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. As a Senior Manager, Customer Success, you will be a strategic partner to health system clients, ensuring the successful implementation and adoption of AI solutions while driving measurable outcomes and shaping the future of AI in healthcare.
Artificial Intelligence (AI)Health CareHospitalInformation Technology
Responsibilities
Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Partner with CS leadership to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
Lead hand-offs from Sales to CS, through implementation and go-live
Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
Surface customer success stories, and help build a list of reference customers
If necessary, coordinate implementation with clients and internal teams to ensure a successful launch
Qualification
Required
7-10+ years in client success, account management, or project management roles, ideally in healthcare tech
Bachelor's degree required; preferred fields include Healthcare Administration, Business, Nursing, or related disciplines
Strong history of managing complex relationships and projects with health system executives and clinicians
Experience driving adoption and impact of digital health or clinical AI solutions in a hospital or multi-site health system
Excellent communication and presentation skills with an executive audience
Strong project management acumen
Analytical mindset with proficiency in Excel or other reporting tools
Comfort navigating clinical workflows and hospital culture
High emotional intelligence and executive presence
Ability to navigate ambiguity and adapt in a dynamic, fast-evolving environment
Strong prioritization skills and a focus on execution
Detail-oriented with a commitment to operational excellence
Preferred
Master's degree or clinical background (e.g., RN) is a strong plus
PMP or Lean Six Sigma certification is a plus
Benefits
Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
Remote-First Team – Work from anywhere in the U.S.
Unlimited PTO & 10 Holidays – So you can relax and recharge.
401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
Company
SmarterDx
SmarterDx is a clinical AI company that develops automated pre-bill review technology to assist hospitals in analyzing patient discharges.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$55.97MKey Investors
New Mountain CapitalTransformation Capital
2025-04-14Private Equity
2025-04-14Acquired
2024-05-14Series B· $50M
Leadership Team
Michael Gao
CEO, Co-Founder
Joshua Geleris
Co-Founder, Head of Product
Recent News
2025-10-24
Business Insider
2025-10-23
Business Insider
2025-10-23
Company data provided by crunchbase