Skyrocket Studios Global · 1 month ago
Relationship Manager
United States
Full-time
Remote
Mid Level
$40,000/mo - $60,000/moSkyrocket Studios Global is seeking a Relationship Manager to build and maintain strong client relationships. The role involves strategic account management, upselling services, and ensuring client satisfaction through effective communication and project management.
Marketing & Advertising
Responsibilities
Develop and nurture long-term, strategic relationships with both new and existing clients
Act as the primary point of contact, ensuring smooth communication between clients and internal teams
Use a consultative approach to identify clients’ business goals and provide value-added services that drive results
Proactively engage clients through regular communication to address their needs before they arise
Leverage strong relationships to generate client referrals and uncover new business opportunities
Oversee contract renewals and negotiations, ensuring high client satisfaction and retention
Facilitate regular client feedback sessions to measure satisfaction and improve service quality
Provide strategic insights for marketing campaigns based on your close interactions with clients
Foster client relationships through personal engagement, including face-to-face meetings, events, and informal get-togethers
Develop strategic plans to manage, grow, and optimize client accounts
Monitor account performance, delivering regular reports and insights to clients
Quickly resolve client issues or concerns to maintain high satisfaction and loyalty
Ensure clients fully understand and benefit from our full range of services and offerings
Identify and seize opportunities for upselling and cross-selling, tailoring solutions to meet client objectives
Present compelling, customized proposals that align with client needs and showcase additional value
Monitor sales performance and analyze client data to uncover trends and new opportunities
Partner with the sales team to align strategies and drive revenue growth
Stay up-to-date on the agency's services to confidently communicate value to clients
Take a strategic, consultative approach to helping clients achieve their business goals
Conduct thorough assessments to identify client challenges and provide tailored recommendations
Offer expert advice based on industry trends and best practices to elevate client growth
Serve as a trusted advisor, asking probing questions to challenge clients’ perspectives and drive business improvement
Deliver impactful presentations and proposals that demonstrate our expertise and solutions
Stay ahead of industry trends through continuous learning and professional development
Collaborate with project managers to ensure resources and teams are aligned with client goals and deadlines
Maintain clear and consistent communication between clients and internal stakeholders to meet project expectations
Proactively address any delays, ensuring projects are completed on time
Utilize project management tools like ClickUp and Instagantt to manage tasks and provide clients with transparency
Work closely with internal teams to identify areas for process improvement and operational efficiency
Collaborate with internal teams to identify opportunities for process improvement and efficiency
Lead and organize client meetings and pitches, effectively communicating ideas and strategies
Participate in brainstorming and creative ideation for pitches, client projects, and strategic initiatives
Stay current on market developments and trends within advertising, digital, creative, technology, and marketing
Continuously update your knowledge to ensure clients receive cutting-edge advice and solutions
Qualification
Required
Outstanding interpersonal and relationship-building skills
Analytical mindset with a focus on data-driven decisions
Excellent verbal and written communication skills, with experience presenting to clients
Proficiency with digital collaboration tools like Google Drive and ClickUp, and Google Sheets for reporting and analysis
Strong organizational and multitasking abilities
Entrepreneurial spirit with a proactive approach to problem-solving
Passionate about delivering exceptional client experiences
Ability to work independently in a remote work setting
Preferred
Familiarity with digital marketing, advertising, creative, or technology industries is a plus
Company
Skyrocket Studios Global
Skyrocket Studios is a technology and data-driven regional marketing agency committed to delivering exceptional results in our continuing/relentless pursuit of excellence.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jing Suk
CEO of North America, Global Chief Data and Analytics Officer
Carlo Almendral
Chief AI Officer
Company data provided by crunchbase