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Busey · 3 days ago

Banking Center Support Manager | Decatur/Bloomington Region

Decatur, GA

Full-time

Onsite

Mid, Senior Level

$50K/yr - $58K/yr

3+ years exp

Busey is a financial institution seeking a Banking Center Support Manager to oversee multiple banking centers. The role involves leading customer service initiatives, driving sales performance, and ensuring compliance with banking regulations.

BankingFinanceFinancial ServicesWealth Management

Responsibilities

Lead by example in providing exceptional, high-level customer service, addressing complex inquiries, complaints, and concerns with professionalism and efficiency

May serve as primary contact for high net worth consumer and business customers, offering tailored financial solutions

Lead by example in cultivating and maintaining strong, long-term customer relationships ensuring their financial needs are met

Proficiently perform all primary responsibilities of the Relationship Banker III

Execute on Service Excellence by modeling established service standards and expectations

Lead by example in identifying customer and non-customer financial needs and selling all appropriate products and services through a needs-based approach

Responsible for contributing to overall banking center sales & service performance and results in the market/region to achieve quarterly and annual goals as assigned

In conjunction with banking center managers, supervise, evaluate, coach & provide direction to banking center associates

In the absence of the BCM, conduct morning huddles, maintain a positive results-driven environment, and provide recognition for the right behaviors and successes

Maintain strong partnership with other Line of Business leaders to expand customer relationships through a collaborative approach

Cultivate & deepen relationships with business customers, ensuring we are meeting their business and consumer financial needs

Support community activities to enhance brand awareness and expand customer base

Complete any other banking center-specific responsibilities as determined by Consumer Leadership

Responsible for banking center audits, including the Risk & Compliance Quarterly Review

Ensure banking center team remains compliant with all bank policies, procedures, regulatory requirements, and privacy regulations keeping customer data confidential and secured

Monitor and detect any suspicious or potentially fraudulent activity, escalating issues as appropriate

Assist with daily operational tasks including cash balancing, managing office supplies, & supporting the opening & closing of the banking center

Ensure team completes all required training timely

Assist with initial/ ongoing training of banking center team as needed

Qualification

Banking experienceSales leadershipCustomer serviceMicrosoft OfficeOral communicationWritten communicationProblem solvingTeam mentoring

Required

Requires 3 or more years of banking or management experience at a financial institution or related business field

Strong sales and customer service skills

Strong oral and written communication skills

Knowledge of Microsoft Office

Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (“SAFE Act”), all Banking Center Managers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry (“NMLS”). If such registration is not active as of the hire date, the Banking Center Manager must immediately attain active registration upon employment. Banking Center Managers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment

Make independent decisions regarding banking center operations for which there are not always precedents

Analyze and solve problems that are of a complex nature

Take reasonable care to prevent loss to the organization

Perform duties under frequent time pressures