Thermo Fisher Scientific · 1 day ago
Field Service Engineer
Columbus, OH
Full-time
Hybrid
Mid LevelThermo Fisher Scientific Inc. is the world leader in serving science, and they are seeking a Field Service Engineer to provide extraordinary on-site service on highly complicated and coordinated systems within hospitals and commercial reference laboratories. The role involves repairs, preventive maintenance, upgrades, and installation of analyzers, as well as collaborating with internal partners to resolve customer issues and improve processes.
Research
Responsibilities
Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers
Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel
Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc
Display integrity, understanding, tact, fairness, and technical knowledge in all customer interactions
Collaborate with internal partners to resolve customer issues and improve processes
Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators
Increase technical proficiency level servicing instruments by completing in-person or online training courses
Handle travel expenses and follow Thermo Fisher Scientific travel policies and guidelines
May be required to complete other related duties as the need arises and/or assigned
Qualification
Required
Associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical, or equivalent combination of skills and experience
Experience in related life sciences, biomedical engineering and/or technical customer-facing roles
Experience with operating, fixing, repairing, and calibrating sophisticated analyzers or systems
Strong proficiency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical problem solver with good engineering skill
Exercise judgment in setting work priorities and identifying next steps
Able to quickly adapt to change with positive and constructive feedback
Work in a fast-paced environment and operate remotely from the main office with minimum supervision
Should be able to stand, bend, and/or kneel for several hours
Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet
Ability to acquire and possess a valid driver's license, with a clean Motor Vehicle report
Able to drive a vehicle for up to 4-5 hours and become comfortable with commercial air travel
Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date
Overtime and last-minute schedule changes may occur to ensure customer satisfaction
Ability to travel up to 85% (overnight), often in less than 1 days' notice via automobile or airplane
Ability to travel within assigned territory up to 100% of the time with less than a day's notice via automobile
Enforce OHS policies and procedures and ensure a safe and healthy workplace environment
Preferred
Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred
Company
Thermo Fisher Scientific
The world leader in serving science To serve science, Thermo Fisher Scientific needs to stay ahead of it, we need to anticipate customer needs.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Late StageLeadership Team
Heather Stewart
HR Business Partner - Global Enterprise Services
Laura Green
Associate Human Resources Business Partner
Company data provided by crunchbase