Global Technical Talent, an Inc. 5000 Company ยท 2 days ago
Service Representative
Worcester, MA
Full-time
Hybrid
Entry, Mid Level
$20.64/hr - $20.65/hr
2+ years expGlobal Technical Talent is a minority-owned staffing firm and a subsidiary of Chenega Corporation. They are seeking a Service Representative to support the Commercial Lines team by managing customer contact and delivering timely, high-quality service to agents, commercial policyholders, and vendors.
CRMHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Respond to customer requests via phone and email from policyholders, agents, peers, and vendors
Index multiple CSC Outlook mailboxes and manage inbound/outbound communications
Complete a high volume of Certificate of Insurance requests within service level expectations
Conduct outbound callouts for New Business, Renewals, and Customer Satisfaction
Support additional functions as assigned, including First Party Collections, Returned Mail, and voice email requests
Maintain high standards of service quality; calls are recorded and reviewed monthly
Meet established productivity goals following an acclimation period
Adhere to structured scheduling requirements, including a 94% adherence goal for shifts, lunches, and breaks
Qualification
Required
2+ years of customer service experience (commercial insurance exposure preferred)
Strong written and verbal communication skills with active listening
Professional telephone etiquette
Ability to work effectively in a team-oriented, fast-paced environment
Proficiency navigating proprietary systems and online resources
Preferred
College degree (preferred, not required)
Working knowledge of Commercial Rating and Agency Customer Service
Company
Global Technical Talent, an Inc. 5000 Company
Global Technical Talent (GTT) is a leading provider of Total Talent Solutions and a proud subsidiary of Chenega Corporation(www.chenega.com), a Native American corporation with over $1.5 billion in revenue and 7,200 U.S.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mario Moussa
Director of Strategic Partnerships
Company data provided by crunchbase