H-E-B · 17 hours ago
Irving Service - Service Admin / Lead - Full-Time
Irving, TX
Full-time
Onsite
Entry, Mid Level
$18/hr - $18/hr
1+ years expH-E-B is a community-focused company seeking energetic and motivated Partners to provide superior customer service. As a Service Admin / Lead, you will support Managers administratively and mentor Partners on customer service and H-E-B culture while managing various operational responsibilities.
Retail
Responsibilities
May serve as backup to department manager; may help prepare work schedules
Provides work direction and training to other Partners
Directly supervises employees in the department
Performs all duties of Service Lead
Performs WGO walk to set up department in absence of Department Manager; observes / assesses conditions; reports to Manager and / or coaches Partners on the spot if necessary
Handles confidential or sensitive information
Pro-actively seeks out opportunities to support / serve department Managers and Partners
Monitors / corrects payroll system warnings; performs daily edits; prepares time and attendance documents; communicates time issues / requests to management
Pulls / preps financial and operations reports (e.g., Shrink links, RTO, IPMs)
Supports department recruiting; reviews / communicates staffing needs; requests / monitors job postings and background checks; schedules interviews; schedules and assists with onboarding
Supports department scheduling; keys in / edits schedules and changes; may write schedules in Manager's absence
Coordinates department coverage, including Checkers, Business Center, and Bookkeeping
Maintains department communications / bulletin boards
Coordinates Partner events, department meetings, training sessions, and special projects / activities
Monitors department's supply inventory
May order / distribute uniforms
Supports / prepares Department Manager with documentation forms, scheduling, process deadlines
Directs, trains Partners on policies / procedures
Mentors Partners on customer service, and H-E-B culture and career opportunities
May support department training program, which includes training exceptions / queries tracking, scheduling, policy and procedure change training, onboarding, and training-related communications
Communicates Partner needs to Store Admin; may provide support related to Partner perks, benefits, open enrollment, etc
Qualification
Required
Minimum age 18 (mandatory)
High school diploma or equivalent (associate's degree a plus)
Completion of required company training
Working knowledge of H-E-B guidelines, procedures, and Benefits
Advanced customer service skills
Strong planning, organization, and time-management skills
Strong verbal / written communication and interpersonal skills
Conflict resolution and influencing skills
Decision-making skills
PC skills, including use of MS Office applications and H-E-B systems
Ability to handle confidential or sensitive information
Ability to coach
Ability to build relationships
Ability to communicate with / speak effectively to customers and Partners at all levels
Ability to manage multiple priorities and shift focus between tasks; adaptability
Experience in H-E-B Stores or in an administrative / clerical role
1+ years of experience in retail / customer service experience and / or in clerical role (preferred)
Company
H-E-B
H-E-B is headquartered in San Antonio, Texas with approximately $46 billion in revenue and 160,000+ Partners.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jason L.
President & Chief Operating Officer @ Favor Delivery
Roxanne Orsak
Chief Operating Officer
Recent News
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