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Penske Motor Group · 1 day ago

Longo Lexus Booker Flagger

US-CA-El Monte

Full-time

Onsite

Entry Level

$19/hr - $19/hr

1+ years exp

Penske Motor Group's Longo Lexus is seeking a dedicated individual for the role of Booker Flagger, responsible for processing customer pay and repair orders efficiently. The position involves ensuring accuracy in repair orders, managing claims, and providing exceptional guest service.

Retail

Growth Opportunities

Responsibilities

Processes internal and external claims with labor operations and all necessary information required by the manufacturer in a timely manner to obtain best return for the dealership

Reviews repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals

Returns improperly completed repair orders to the person originating the document for correction and/or completion, as necessary

Determines and enters the applicable labor operation codes, failure codes, parts stamps and/or other administrative data required and enter them on the repair orders

Interprets and translated technician’s comments into damage codes/operation codes

Ensures all correct parts have been charged and if necessary re-priced

Locates damage codes for Warranty repairs

Flaggs the appropriate technicians for the hours earned on the operations they performed according to manufacturer policies and procedures

Supports the Billing clerk with customer pay internal and external repair orders

Works alongside the Warranty Administrator to check repair orders against the vehicle’s service history to avoid making duplicate claims and technician receiving double payment

Stays a breast on product changes, new products and warranties

Assist the Service Department, as needed

Performs other specific administrative functions as directed by management

Maintains high ethical standards in all actions

Maintains a professional appearance at all times

Qualification

Dealership service experienceAdministrative procedures knowledgeMathematical principlesEnglish comprehensionGuest serviceTeam coordination

Required

A high school diploma or equivalent

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records; dealership warranty and administrative policies and procedures; mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and application

Ability to coordinate activities with other employees; read and comprehend instructions and information in the English language; work well with the public

Must have a valid driver's license and have and maintain an acceptable, safe driving record