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EquipmentShare · 2 days ago

T3 Onboarding & Education Specialist

Columbia, MO (Headquarters)

Full-time

Onsite

Entry, Mid Level

2+ years exp

EquipmentShare is a company focused on transforming the construction industry through innovative technology and support. The T3 Onboarding & Education Specialist will design, deliver, and maintain training and onboarding programs for internal teams and external customers of the T3 Fleet Management platform, ensuring all users have the resources needed to succeed.

ConstructionFleet ManagementSaaSService IndustrySoftware

Comp. & Benefits

Responsibilities

Develop and deliver engaging onboarding and training content for internal team members and external T3 customers, tailored to specific roles or use cases

Conduct live training sessions and build content that accommodates different learning styles and technical backgrounds

Facilitate implementation for new customers by configuring user permissions, alerts, asset management, analytics dashboards, geofences, and related features

Create, organize, and manage a comprehensive library of training resources

Ensure training materials are regularly updated to reflect the latest product features, workflow changes, and business processes

Collaborate with product, sales, and support teams to stay informed of updates and ensure training aligns with current priorities and roadmap direction

Serve as a key point of contact for both internal learners and external customers during onboarding, offering timely support and guidance

Gather feedback from trainees and customer-facing teams to continuously improve training strategies and identify gaps or inefficiencies

Track onboarding progress, training completion, and platform adoption metrics to help measure the success of education initiatives

Promote a culture of continuous learning and enablement across all T3 users, ensuring long-term confidence and engagement with the platform

Qualification

Training content developmentG-Suite proficiencyCommunication skillsOnboarding best practicesProject managementCustomer-focused mindsetOrganizational skillsProblem-solving skillsCross-functional collaboration