Aviation Customer Support Specialist jobs in United States
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Epic Aircraft ยท 1 week ago

Aviation Customer Support Specialist

positionBend, OR
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Epic Aircraft is a leading manufacturer of high-performance, all-carbon fiber, single-engine turboprop aircraft. They are seeking a Customer Support Representative to act as a liaison for aircraft owners and service centers, coordinating communications and managing service timelines to ensure a seamless ownership experience.

ManufacturingProduct Design
badNo H1Bnote

Responsibilities

Coordinate communication between aircraft owners and service centers throughout maintenance events
Generate and distribute quotes, work orders, and invoices
Track inspection due dates, logbook entries, and regulatory compliance
Manage and route AOG support requests, following through on logistics
Assist in onboarding new owners, including documentation and training program access
Escalate technical concerns to appropriate internal departments (Field Support, Engineering)
Document service history and customer touchpoints in the CRM system
Support warranty tracking and submission workflows

Qualification

A&P licensePT6Turbine experienceAviation backgroundCustomer service experienceBasic computer skillsCommunication skillsOrganizational skillsTime management skills

Required

2+ years in aviation-related customer service, aircraft maintenance admin, or aviation-related operations
Must be authorized to work in the U.S. for any employer without sponsorship now or in the future
Strong communication and organizational skills
Comfortable interfacing with aircraft owners/operators and technical staff
Detail-oriented, self-directed, self-motivated, and prompt
Strong time management skills
Friendly personality and good communication skills
Ability to stay organized and deliver in a fast-paced environment
Basic computer skills

Preferred

A&P license is highly desirable
PT6 or turbine experience is highly desirable
Aviation background (especially General Aviation or maintenance support)

Benefits

Three weeks of paid time off. Includes a paid week off between Christmas and New Year
Seven paid holidays
Discretionary year-end bonus
100% paid health, vision, and dental benefits for employees & 50% for dependents
401K retirement plan with a 3% matching program
Pay increases based on performance
Friendly team environment and fun company events

Company

Epic Aircraft

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Epic Aircraft is a design and manufacturing service provider based in Oregon.
dateFounded in 2004
location
Bend, Oregon, USA
people-size201-500 employees
web-link
http://epicaircraft.com

Funding

Current Stage
Growth Stage

Leadership Team

D
Doug King
President, CEO
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Company data provided by crunchbase