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Pocket Nurse® · 3 days ago

Customer Service Representative (Custom Orders)

Pocket Nurse - Greater Pittsburgh Region, PA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Pocket Nurse® is a leading manufacturer and distributor of medical supplies and equipment for healthcare simulation and education. The Supply Kit Representative is responsible for building and maintaining customer relationships by managing the custom simulation supply kit order process and ensuring customer satisfaction through effective communication and timely execution of job assignments.

Medical Device

Responsibilities

Provides accurate and efficient order entry and order management within the ERP system

Places inbound/outbound calls and emails to current and prospective customers to try to close outstanding quotations

Offers additional products/services by recognizing opportunities to up-sell accounts

Responds to customer needs on product information including pricing, availability, substitutions, and restrictions

Tracks and monitors order status and coordinates with the Supply Chain, Distribution Center, and Purchasing teams to provide accurate lead times and meet promised delivery timeframes. Proactively communicates changes that may affect order delivery process

Prices and submits formal quote/bid requests on custom simulation supply kit proposals while adhering to the defined pricing on a per order/quote basis while remaining within company-approved tolerances

Utilizes Google Docs to enter key information regarding custom simulation supply kit quotes and orders

Utilizes the student health simulation supply kit website to track and monitor student payments

Maintains excellent onsite attendance and punctuality

Maintains confidentiality of Pocket Nurse proprietary business and customer information

Qualification

ERP systemsOrder managementCustomer communicationProficient math skillsMicrosoft OfficeInfluencing skillsFollow-through skillsAttention to detailOrganizational skillsSelf-starter

Required

Minimum Associate's degree in Business or a related field and 2 years of related experience or equivalent of 4 years combination of education and experience

Self-starter who is able to effectively manage multiple priorities and adapt to changes within a fast-paced environment

Quality driven individual with attention to detail

Proactive and responsive with strong follow-through skills

Must possess and be able to demonstrate strong influencing and closing skills

Strong keying skills including speed and accuracy

Strong organizational and planning skills

Proficient math skills focusing on calculating profitability with costs and selling price points

Excellent written and verbal communication skills with an emphasis on listening and understanding customer's needs with asking appropriate questions, explaining in easy-to-understand terms with a focus on looking for ways to help the customer

Proficient with ERP systems, Internet, and Microsoft Office programs including Word, Excel, and PowerPoint

Must be available to work Monday-Friday 8:30AM – 5:00PM and overtime as required