Penske Motor Group · 1 day ago
Longo Toyota of Prosper Guest Relations Representative
Penske Motor Group is looking for a Guest Relations Representative to join Longo Toyota of Prosper. The role involves answering and transferring calls, providing information to guests, and performing administrative duties to ensure a professional and efficient guest experience.
Retail
Responsibilities
Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors
Directs telephone calls to the appropriate parties, as necessary
Communicates with callers, walk-in guests and or vendors in a professional, friendly, and efficient manner
Strives to minimize hold time and abandon rates
Effectively monitor and update all information in CRM management system
Notifies appropriate parties when guests are waiting
Performs other administrative duties, as assigned
Maintains guest’s contact information including but not limited to phone number (s), email, and home addresses
Maintains high ethical standards in all actions
Maintains assigned workspace in an organized and clean manner
Always maintains a professional appearance
Qualification
Required
Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment
A high school diploma or equivalent
Ability to coordinate activities with other employees
Ability to read and comprehend instruction and information in the English language
Must have a valid driver's license and have and maintain an acceptable, safe driving record
Preferred
A minimum of 1 year customer service experience and experience with multiple phone lines
Benefits
Catered Lunches on Saturdays
Tuition Reimbursement
Gym Reimbursement