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Penske Motor Group · 1 day ago

Longo Toyota of Prosper Guest Relations Representative

Longo Toyota of Prosper

Full-time

Onsite

Entry Level

$15/hr - $16.50/hr

1+ years exp

Penske Motor Group is looking for a Guest Relations Representative to join Longo Toyota of Prosper. The role involves answering and transferring calls, providing information to guests, and performing administrative duties to ensure a professional and efficient guest experience.

Retail

Growth Opportunities

Responsibilities

Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors

Directs telephone calls to the appropriate parties, as necessary

Communicates with callers, walk-in guests and or vendors in a professional, friendly, and efficient manner

Strives to minimize hold time and abandon rates

Effectively monitor and update all information in CRM management system

Notifies appropriate parties when guests are waiting

Performs other administrative duties, as assigned

Maintains guest’s contact information including but not limited to phone number (s), email, and home addresses

Maintains high ethical standards in all actions

Maintains assigned workspace in an organized and clean manner

Always maintains a professional appearance

Qualification

Customer service experienceCRM management systemProfessional communicationMulti-line phone handlingTeam coordinationProfessional appearanceEnglish comprehensionOrganizational skills

Required

Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment

A high school diploma or equivalent

Ability to coordinate activities with other employees

Ability to read and comprehend instruction and information in the English language

Must have a valid driver's license and have and maintain an acceptable, safe driving record