Alpha Business Solutions ยท 1 month ago
Bilingual Customer Service Representative - Korean, English | 100% Remote
United States
Full-time
Remote
Entry Level
2+ years expAlpha Business Solutions is seeking a Bilingual Customer Service Representative fluent in Korean and English for a fully remote position. The role involves handling customer inquiries related to claims, benefits, enrollment, and member services while ensuring excellent customer service and communication.
Bookkeeping and PayrollEmployee BenefitsFinancial ServicesStaffing Agency
Responsibilities
Handle claims, benefits, enrollment, member portal, ID cards, etc
Work with customers to solve problems
Qualification
Required
Bilingual and able to speak Korean; must be native speaking Korean and English as the 2nd language
Fluent and conversational in both Korean and English
HS Diploma or GED with 2 years of customer service experience
Excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills
Strong verbal and written communication skills
Ability to navigate through multiple systems at a time
ALL candidates must complete employment testing prior to submission
Preferred
Call center experience is preferred
Healthcare industry experience
Medical background helpful
Benefits
Medical for full time employees
Dental, and Vision Insurance
Life Insurance, Short-Term Disability, Long-Term Disability, etc.
Company
Alpha Business Solutions
Alpha Business Solutions provides workforce solutions for client service and community advancement.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gene Waddy
Chief Executive Officer
Company data provided by crunchbase