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State of Arizona · 1 day ago

CUSTOMER SERVICE REPRESENTATIVE 1 & 3

Tucson, AZ

Full-time

Onsite

New Grad, Entry, Mid Level

$16.04/hr - $18.08/hr

0+ years exp

The State of Arizona is seeking Customer Service Representatives for their Department of Transportation. This role involves providing motor vehicle services such as licensing, titling, testing, and permits while ensuring accuracy and compliance with relevant regulations.

GovernmentOffice AdministrationPublic Relations

No H1B

Responsibilities

Learn to process credentials and title work which include examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures

Learn to answer customer questions and provide customer service for vehicle or credential records through system research, document review and service history. Data entry and review is required

Learn to administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance

Learn to determine, collect, and evaluate fees, use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory

Learn and participate in process improvement activities, including the use and application of process improvement. Identify potential gaps in processes recommending solutions to gain efficiencies, reduce cost, and increase customer service

Process credentials and title work which include examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures

Answer customer questions and provide customer service for vehicle or credential records through system research, document review and service history. Data entry and review is required

Administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance

Determine, collect, and evaluate fees & use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory

Participate in process improvement activities. Identify potential gaps in processes and recommend solutions to gain efficiencies, reduce cost, and increase customer service

Qualification

ADOT/MVD regulationsCustomer service principlesData entryVerbal communicationWritten communicationProcess improvementTyping skillsPC operationAdaptability

Required

Must possess and maintain a valid driver's license

Background check and fingerprinting are required

Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks

The license must be current, unexpired, and neither revoked nor suspended

Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training

An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Knowledge or ability to learn ADOT / MVD rules, regulations, processes, and procedures

Ability to execute customer service principles and best practices

Skills in verbal and written communication with a customer centric focus

Skills in typing or using a keyboard at a rate capable of keeping pace with expected productivity

Ability to adapt to and embrace a changing environment

Ability to adapt to and embrace changes to processes and procedures

Ability to stand or sit for long periods and work outside when necessary

Ability to excel in an office environment

Ability to operate a PC/computer

Ability to operate proprietary MVD software and other office equipment

Preferred

CSR 1 - Entry level training position, requires no experience

CSR 3 - One year previous MVD experience in title & registration and/or driver's licenses OR upon successful completion of training and adherence to performance standards (typically within 6 months)