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AbsenceSoft · 1 week ago

Customer Success Manager II

United States

Full-time

Remote

Mid Level

$85K/yr - $106K/yr

3+ years exp

AbsenceSoft is transforming the employee experience with their innovative technology. They are seeking a strategic Customer Success Manager II to partner with customers, ensuring they realize the full value of the leave management SaaS platform through relationship building, adoption driving, and retention promotion.

Information TechnologyManagement Information SystemsSaaSSoftware

Responsibilities

Manage a portfolio of customers, serving as their primary advocate and trusted advisor

Drive platform adoption and engagement through onboarding, training, and success planning

Identify risks to retention and develop proactive strategies to mitigate them

Partner with customers to uncover opportunities for expanded usage and value realization

Collaborate cross-functionally with Sales, Product, and Support to deliver seamless solutions

Escalate and manage resolution of complex customer issues

Track customer health metrics, retention trends, and account activities in CRM/CS tools

Provide customer insights to inform product development and process improvements

Support company security and compliance standards within your role

Qualification

Customer success managementSaaS experienceCRM proficiencyHR technology experienceFMLAADA knowledgeCommunication skillsRelationship-building skillsProblem-solving skills

Required

Bachelor's degree in Business or related field, or equivalent experience

3–5 years of experience in customer success, account management, or a related client-facing role in SaaS

Strong understanding of customer lifecycle management and SaaS success drivers

Proven ability to manage multiple accounts with varying levels of complexity

Excellent communication, relationship-building, and problem-solving skills

Proficiency with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight)

Experience in HR technology, leave management, or compliance-focused SaaS

Knowledge of FMLA, ADA, or related HR compliance requirements

Demonstrated success driving retention, upsell, or expansion

Benefits

Impact that matters. You’ll do work that shapes the future of the modern workplace

Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best.

Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.

Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too.

Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.

Belonging and balance. We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.