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AbsenceSoft · 5 days ago

Customer Success Manager III

United States

Full-time

Remote

Senior Level

$106K/yr - $133K/yr

5+ years exp

AbsenceSoft is transforming the employee experience with their innovative technology solutions. They are seeking a Customer Success Manager III to build long-term partnerships with strategic customers and ensure they achieve success with AbsenceSoft’s offerings through proactive engagement and strategic guidance.

Information TechnologyManagement Information SystemsSaaSSoftware

Responsibilities

Serve as the primary relationship owner for a portfolio of strategic customer accounts

Develop and execute comprehensive success plans aligned with customer objectives and measurable outcomes

Conduct regular business reviews with executives and key stakeholders to demonstrate impact and value

Monitor customer health metrics, engagement trends, and platform utilization to drive proactive engagement

Lead risk identification and mitigation strategies for accounts showing early signs of disengagement

Partner with internal teams to align customer feedback with product development and service enhancements

Collaborate with Account Management to support renewals and identify growth opportunities

Advocate for customers’ strategic needs in internal planning and prioritization discussions

Contribute to process improvement efforts within the Customer Success organization

Participate in maintaining company compliance and security controls related to your role

Qualification

Customer Success ManagementCRM Tools ProficiencyStrategic ThinkingHR Technology KnowledgeProject ManagementConsultative SkillsData-Driven ApproachCustomer-Centric MindsetCommunication SkillsOrganizational Skills

Required

Bachelor's degree in Business Administration, Human Resources, Information Systems, or related field (or equivalent work experience)

5–7 years of experience in Customer Success, Account Management, or SaaS client engagement

Proven ability to manage enterprise or strategic customer relationships and deliver measurable outcomes

Strong customer relationship management and consultative skills

Excellent written, verbal, and presentation abilities

Strategic thinker with a data-driven approach to influencing business outcomes

Proficiency in CRM and Customer Success tools (e.g., Salesforce, Gainsight, ChurnZero)

Strong organizational and project management skills

Knowledge of HR technology, SaaS models, and compliance frameworks (FMLA, ADA, etc.)

High accountability, ownership, and integrity, with a customer-centric mindset

Benefits

Impact that matters. You’ll do work that shapes the future of the modern workplace

Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best.

Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.

Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too.

Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.

Belonging and balance. We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.