NVIDIA · 2 weeks ago
Senior Customer Program Manager – AI and Cloud Platforms
US, CA, Santa Clara
Full-time
Onsite
Senior Level, Lead/Staff
$200K/yr - $322K/yr
12+ years expNVIDIA is a leading technology company specializing in AI and Cloud Platforms, and they are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners. The role involves driving collaboration with major enterprise customers and ensuring successful outcomes through effective program management and strong customer relationships.
AI InfrastructureArtificial Intelligence (AI)Consumer ElectronicsFoundational AIGPUHardwareSoftwareVirtual Reality
Responsibilities
Define and manage program schedules, deliverables, and turning points aligned with customers and partners roadmaps and requirements
Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales
Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives
Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle
Drive program execution from design through production deployment, ensuring on-time delivery, quality, and customer acceptance
Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns
Monitor factory production schedules, collaborating with suppliers and distributors to resolve issues and meet hardware delivery timelines
Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment
Qualification
Required
Bachelor's or master's degree in computer science, Engineering, or a related field, or equivalent experience
12+ years of program/project management experience in the Cloud providers, IT, automotive, or embedded systems industries
Strong technical background in hardware and/or software product development with experience working closely with cloud and AI solution providers
Consistent track record of leading complex, global programs through full development lifecycles into deployment and production
Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment
Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments
Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives
Willingness to travel as required (up to 10%), and thrive in fast-paced, dynamic environments
Preferred
Track record running end-to-end hardware and software product development in industries such as automotive, datacenter/server, or cloud service providers
Prior experience in graphics and/or cloud datacenter development/deployment
Strong leadership in matrixed collaboration, conflict resolution, and consensus-building
Proven expertise in leading all aspects of production schedules, optimizing line yields, and resolving sophisticated field quality challenges
Strong background thriving in dynamic, high-growth environments, with proven adaptability to obscurity, rapid change, and matrixed team structures
Benefits
Equity
Benefits
Company
NVIDIA
NVIDIA is a computing platform company operating at the intersection of graphics, HPC, and AI.
10001+ employees
H1B Sponsorship
NVIDIA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1877)
2024 (1355)
2023 (976)
2022 (835)
2021 (601)
2020 (529)
Funding
Current Stage
Public CompanyTotal Funding
$4.09BKey Investors
ARPA-EARK Investment ManagementSoftBank Vision Fund
2023-05-09Grant· $5M
2022-08-09Post Ipo Equity· $65M
2021-02-18Post Ipo Equity
Leadership Team
Jensen Huang
Founder and CEO
Michael Kagan
Chief Technology Officer
Recent News
Business Insider
2026-01-09
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2026-01-09
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