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First Reliance Bank · 1 month ago

Deposit Operations Specialist - Charleston, SC

900 Johnnie Dodds Boulevard, Mount Pleasant, SC, USA

Full-time

Hybrid

Mid Level

3+ years exp

First Reliance Bank is seeking a Deposit Operations Specialist to join their Deposit Operations Team, responsible for complex technical tasks and ensuring compliance with regulations. The role involves processing disputes, conducting deposit reconciliations, managing wire transfers, and maintaining quality control to uphold the bank's reputation for exceptional service.

BankingFinancial ServicesMortgage

Responsibilities

Accurately and timely process dispute requests for ACH and Debit Cards, process documentation and log Check Forgery, Alteration, and Endorsement issues, and reconcile all related reports and accounts compliant with all regulations, rules, and laws

Accurately and timely reconciliation; Identify exceptions and resolve them in accordance with established procedures; Perform root cause analysis of exception items to reduce re-occurrence of items

Accurately and timely processing of wires per the procedural requirements

Accurately and timely research issues and support all Deposit Operations tasks

Review of Synergy Reports

Scanning work and efficiently manage process workflows to enable bank associates to access information quickly

Subject matter expert for systems used in deposit operations process; Assist with development and documentation of departmental procedures; Assist with resolving outstanding audit or regulatory issues; Assist with departmental Monthly Reporting

Review New Account Documentation, as well as other documentation and processes to ensure regulatory compliance and procedural compliance

Daily tasks must meet all regulations, laws, and rules and pass all potential internal and external audits, including the documentation of all daily tasks, communications, and research

Count required daily tasks, communications, and research as well as log, scan, and index daily to be available at any time by request

Qualification

Banking deposit processesACH/debit card disputesCheck fraudTroubleshootingBanking systems usageAnalytical skillsPersonal organizationProcedure writingCommunication skillsTeam collaboration

Required

High school diploma

Experience in banking; 3-5 years minimum

Experience in ACH/debit card disputes and check fraud; 1 year minimum

Exceptional analytical skills with meticulous attention to detail

Demonstrated expertise in troubleshooting, including accounting, reconciliation, and balancing processes

Advanced Verbal, written communication, and customer relation skills

Ability to interact and contribute to a team environment with all strength levels and independently

Ability to cope with a high demand environment to support internal and external customers with all their needs quickly and accurately

Continuous cheerful outlook in a high demand and high accuracy environment

Advanced ability to use a variety of software tools: Microsoft Word, Excel, Outlook, Teams, Adobe Reader, Fax Machines, Multifunctional Scanner/Copiers

Personal Organization - Keeps information organized and accessible, maintains clean functional workspace, works systematically/efficiently, and manages time well. Keeping all work scanned and filed daily is a must

Procedure Writing Experience