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State of Arizona · 1 day ago

CUSTOMER SERVICE REPRESENTATIVE 1 & 3

Cottonwood, AZ

Full-time

Onsite

Entry, Mid Level

$16.04/hr - $18.08/hr

1+ years exp

The State of Arizona's Department of Transportation is seeking Customer Service Representatives to provide motor vehicle services including licensing, titling, testing, and permits at local MVD field offices. The role involves ensuring timeliness and accuracy of work products while adhering to relevant statutes and policies.

GovernmentOffice AdministrationPublic Relations

Responsibilities

Learn to process credentials and title work which include examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures

Learn to answer customer questions and provide customer service for vehicle or credential records through system research, document review and service history. Data entry and review is required

Learn to administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance

Learn to determine, collect, and evaluate fees, use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory

Learn and participate in process improvement activities, including the use and application of process improvement. Identify potential gaps in processes recommending solutions to gain efficiencies, reduce cost, and increase customer service

Process credentials and title work which include examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures

Answer customer questions and provide customer service for vehicle or credential records through system research, document review and service history. Data entry and review is required

Administer testing including operator knowledge and skills testing. Conduct level 1 vehicle inspections to include VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance

Determine, collect, and evaluate fees & use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory

Participate in process improvement activities. Identify potential gaps in processes and recommend solutions to gain efficiencies, reduce cost, and increase customer service

Qualification

Customer service principlesADOT/MVD regulationsData entryVerbal communicationWritten communicationTyping skillsProcess improvementPC operationOffice equipment operationAdaptability

Required

Must possess and maintain a valid driver's license

Background check and fingerprinting are required

The knowledge or ability to learn ADOT / MVD rules, regulations, processes, and procedures

The ability to execute customer service principles and best practices

Verbal and written communication with a customer centric focus

Typing or using a keyboard at a rate capable of keeping pace with expected productivity

Adapt to and embrace a changing environment

Adapt to and embrace changes to processes and procedures

Stand or sit for long periods and work outside when necessary

Excel in an office environment

Operate a PC/computer

Operate proprietary MVD software and other office equipment

Preferred

CSR 1 - Entry level training position, requires no experience

CSR 3 - One year previous MVD experience in title & registration and/or driver's licenses OR upon successful completion of training and adherence to performance standards (typically within 6 months)