NEOGOV · 1 week ago
Utility Billing Technician
Dunedin, FL
Full-time
Onsite
Entry Level
$17.33/hr - $19.93/hr
3+ years expNEOGOV is seeking a Utility Billing Technician to provide technical support to the Utility Billing department of the City of Dunedin. The role involves customer service related to utility billing, processing payments, and assisting with various administrative duties to ensure efficient operations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs data entry related to payments received and customer accounts, including opening, closing and transferring accounts and performing adjustments to accounts
Researches utility account transactions to respond to customer inquiries concerning billings, payments, fees, adjustments, disconnects, re-reads and consumption issues
Enters financial debits and credit data into appropriate specialized utility computer systems
Communicates daily with Meter Readers and water plant personnel to do various functions in office and in the field
Processes monthly nonpayment service disconnections and reconnections
Administers department purchase orders and bill paying, places supply ordering, monitors inventory control and equipment maintenance
Assists staff by performing a variety of technical and/or administrative duties, which may include but are not limited to researching and compiling data, composing and/or preparing reports and correspondence, maintaining inventory of office supplies and equipment, scheduling meetings and maintaining calendars, maintaining computer record-keeping operations, assisting in preparation and tracking budget, establishing and maintaining filing systems, making travel arrangements for staff, processing daily mail, etc
Trains and reviews work for utility billing department staff and other departments as needed to ensure effective and efficient office operations
Types, copies, files and mails various routine and confidential letters of correspondence, reports, specifications, and official documents
Receives, logs, distributes and tracks projects and/or funding as directed
Develops and prepares spreadsheets
Performs computer data entry to record and retrieve information
Oversees the use and maintenance of office equipment
Assists with special projects as needed
Acts as the interim Utility Billing supervisor when needed
Answers the telephone; provides accurate information to callers and/or forwards calls to appropriate staff person. Greets office visitors and performs customer/public service duties as required
Performs routine clerical duties, including copying and filing documents, ordering office supplies, receiving deliveries, running errands, faxing or e-mailing information, etc
Performs related duties as required
Qualification
Required
Requires a high school diploma or GED equivalent with three years of related experience (customer service, data entry, billing, bookkeeping, etc.)
An equivalent combination of training and experience which provides the required skills, knowledge and abilities may be considered
Requires a valid Florida driver's license
Has thorough knowledge of the methods, procedures and policies as they pertain to the performance of essential duties of the Utility Billing Technician
Has excellent secretarial, bookkeeping, coordination, computer and interpersonal skills
Is skilled in applying a responsible attention to detail as necessary in preparing reports and correspondence
Is able to maintain confidentiality as required
Has the ability to learn and utilize new skills and information to improve job performance and efficiency
Clearly understands any occupational hazards and adheres to all safety precautions inherent in performing the essential functions of the work
Has the ability to speak and understand the English language
Benefits
3 medical insurance plans through Cigna
Life Insurance and Long Term Disability
Vision Care/Dental Care
Annual & Sick Leave @ 5 % of scheduled annual hours
Defined Contribution Plan 401(a) with generous 8% City contribution
11 paid holidays
Paid Parental Leave
Flexible Work Schedules
Health Insurance: The City offers medical insurance plans through Cigna to benefit-eligible employees. Medical insurance is provided for employees and their eligible dependents with in-network and out-of-network benefits.
Dental Insurance: Group Dental Plan coverage is available
Prescription Coverage: Prescription benefits are included with the City’s medical insurance.
Vision Care: City of Dunedin offers a vision plan through Cigna
Health Reimbursement Account (HRA): Funded by the City according to the employee’s participation in the City’s wellness program.
Employee Assistance Program (EAP) : Voluntary employee benefit
Annual & Sick Leave: All classified service status employees shall be entitled to earn and accrue annual leave with pay. New Employees earn annual leave at a rate of five percent (5%) of scheduled annual hours worked. Sick leave will be accrued at the rate of five percent (5%) of scheduled annual hours worked.
Defined Contribution Plan (City Plan) 401(a): Employees hired after January 1, 2010 will receive a contribution of 8% of the participant’s compensation.
Holidays: Ten (10) paid holidays per calendar year. One (1) Floating Holiday per year. Floating Holidays are annually designated by the City Manager
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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