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Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates · 1 month ago

Network Operator

White Plains

Full-time

Hybrid

Mid, Senior Level

$95K/yr - $105K/yr

5+ years exp

Skadden, Arps, Slate, Meagher & Flom LLP is one of the most prestigious law firms in the world, known for delivering high-quality legal advice and innovative solutions. They are seeking two Network Operators to support and maintain the firm's production infrastructure, ensuring maximum availability and performance of all services.

ConsultingLaw EnforcementLegal

Comp. & Benefits

No H1B

Responsibilities

Leads and participates in proactive service management and incident response to eliminate and mitigate operational issues that impact end-users

Monitors the health, performance and availability of computer systems using diversified tools

Troubleshoots and resolves malfunctioning hardware, software, and environmental alerts

Performs Root Cause Analysis (RCA) and escalates to the team for remediation

Works collaboratively to resolve problems within the team and as necessary escalates to internal and external engineering resources

Works proactively to triage or troubleshoot alerts, events and issues that impact the Firm’s production IT Infrastructure

Coordinates with third-party vendors, satellite office contacts, or other IT teams for holistic problem solving and communication

Responds to incidents and carefully tracks and documents all defects and resolutions in detail

Assists with helping to increase the expert knowledge base of NOC and maintenance of system’s health record

Works within the Firm’s ticketing system and is accountable for updating, tracking, and resolving incidents

Escalates to management all technical issues that are service impacting and requires an immediate response or troubleshooting. Coordinates engineering resources (other IT resources, 3rd party or vendors, etc.) to collaboratively work to resolve the issue as soon as possible

Maintains communication channels within intra teams or outside so that all stakeholders are kept informed ahead in time bound manner

Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others

Manages Firm resources responsibly

Complies with and understands Firm operation, policies and procedures

Performs other related duties as assigned

Qualification

Windows Services ManagementTCP/IP NetworkingVMware AdministrationCisco SwitchingRoutingNetwork MonitoringCustomer ServiceCritical ThinkingProblem-SolvingInterpersonal SkillsAttention to DetailTeamworkFlexibility

Required

Demonstrates hands-on expertise Maintaining and Supporting Windows Services in a Virtualized Environment, including Microsoft Applications (Exchange, SharePoint, DNS, DHCP, Active Directory, File Permissions, and Security)

Demonstrates practical experience with TCP/IP networking

Significant hands-on experience administrating and troubleshooting VMware Clusters in a high-availability environment, including Windows & Linux guest operating systems

Significant experience with and expertise in network monitoring, event detection, analysis, and incident response

Significant hands-on experience with and expertise with Cisco Switching and Routing

Strong knowledge of networking concepts including; DNS, switching, routing and firewalls

Demonstrates strong critical thinking, troubleshooting, problem-solving and customer service skills

Ability to manage critical situations, and maintain solid relationships with Firm's business services professionals

Ability to anticipate problems, communicate them, and resolve if appropriate

Ability to take ownership of issues and responsibility for customer satisfaction and overall success of services provide

Demonstrates strong interpersonal and communication skills, both verbally and in writing

Demonstrates close attention to detail

Ability to work in a demanding and fast-paced environment

Ability to work well independently as well as effectively within a team

Flexibility to adjust hours and work the hours necessary to meet operating and business needs

High school diploma or three years of relevant experience or Military Occupational Specialty

Minimum of five years of related experience

Benefits

Competitive salaries and year-end discretionary bonuses.

Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.

Generous paid time off.

Paid leave options, including parental.

In-classroom, remote, and on-demand learning and professional development opportunities.

Robust well-being classes and programs.

Opportunities to give back and make an impact in local communities.

Company

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates

Glassdoor3.8

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates delivers the highest quality advice and novel solutions to legal challenges, enabling clients to achieve their business goals.

Founded in 1948

New York, New York, USA

1001-5000 employees