Apply on Employer Site

BrainStation · 3 days ago

Manager, Experience

New York

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $100K/yr

5+ years exp

BrainStation is a global leader in digital skills training and workforce transformation, and they are seeking a Manager, Experience to enhance their customer journey. This role involves building partnerships, curating events, and growing the community of experts while collaborating with various teams to ensure a seamless learner journey.

Digital MarketingEdTechEducationHuman Computer InteractioniOSMobileProduct ManagementProject ManagementSoftware EngineeringUX DesignWeb Development

Responsibilities

Lead the Instructor Experience - build and manage a diverse and dynamic network of digital leaders who teach in our courses and contribute to our events. You’ll own the end-to-end journey — from recruiting and onboarding to coaching and celebrating success

Grow Our Community of Experts - develop strong, lasting relationships with industry professionals across AI, Data, Product, Marketing, and Design — and ensure they’re actively engaged in our learning ecosystem

Expand Industry Partnerships - collaborate with top companies, local organizations, and emerging startups to explore new learning opportunities, co-host events, and deepen our ties to the NYC tech and business landscape

Create Impactful Events and Connections - lead standout in-person moments — from onboarding and expert panels to community events — that showcase the BrainStation brand. Shape conversations, connect people, and spark dialogue on the future of tech and innovation

Partner Across the Business - work closely with teams across customer experience, operations, marketing, and growth to ensure a seamless and impactful learner journey from start to finish

Stay at the Forefront of Digital - immerse yourself in the tech landscape — staying current with trends, tools, and transformations — and represent BrainStation as a knowledgeable, trusted voice in the space

Qualification

Customer experience managementRelationship managementEvent planningTechnology interestCommunication skillsAttention to detailCollaborationAdaptability