Castle Group · 2 weeks ago
General Manager- HOA
US-FL-Lakewood Ranch
Full-time
Onsite
Senior Level
5+ years expCastle Group is a community management company seeking a General Manager for a Homeowners Association. The role involves overseeing operational, administrative, financial, and human resources functions while ensuring compliance with community rules and providing exemplary service.
Real Estate
Responsibilities
Plans, directs and oversees implementation of comprehensive systems for protection of the community assets and records of the Association in a professional manner
Directs team on issuing violations and preparing for grievance committee meetings
Ensures collection policy is being followed by site team and accounts are being referred to the attorney as dictated by the collection policy
In collaboration with department managers, create and manage the Association’s budget and financial processes
Inspects community and facilities to ensure maintenance and security needs are being taken care of by appropriate Department Heads
Assists in the preparation of monthly financial reports and reviews for accuracy and variance trends. Maintains working knowledge of the Association’s financial reports and provides support to the Treasurer by obtaining responses to financial questions
First point of contact for Home Office escalations, specifically Accounting related items
In collaboration with department managers, complies with all reporting requirements outlined in the Castle Management contract
In collaboration with other departments, assists in preparation of the Annual Budget and coordination of Budget Meetings
Complies with meeting requirements outlined in Florida Statue 718 or 720
Responsible for ensuring the Property Manager stores and maintains the Association records required under Florida Statute, including the maintenance of the Association’s Website
Prepares and implements Emergency Preparedness plans as outlined in the Castle Management contract, including those for weather-related events and other natural disasters
Oversees solicitation of bids, and bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association
Oversees the drafting of RFPs (Requests for Proposal) as needed before bidding on large projects to ensure data received is comparable across all vendors
Ensures that direct reports promptly investigate and make a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and that they properly report it within the appropriate timelines to the appropriate party
Acts as liaison between Department Managers, legal counsel, Board Members, and Association vendors as necessary to conduct Association business
During the Property Manager’s absence, ensures Assistant Property Manager tracks all architectural change requests by homeowners and inspects for compliance upon completion. Utilizes assigned software programs to engage with Board or Committee members during the architectural review process. Attends ARC meetings
Owns all aspects of the employee cycle for direct reports, including hiring, training, managing performance, approving payroll and PTO, as well as coaching and developing teammates on-site. Ensures the team is capable of meeting the community’s goals and high standards in a hospitable, sensitive, and courteous manner
Ensures all safety precautions and procedures are followed by all site teammates while performing assigned duties
Fosters appropriate communications between Board Members, Residents, and Management
Responds within the required timeline to all owner and Board Member requests
Directly manage the on-site leadership team
Carry out supervisory responsibilities following Castle’s policies and applicable laws
Responsibilities include interviewing, hiring, training, developing, and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Qualification
Required
Active CAM license is required
Five (5) years of CAM or related leadership and business experience, or more depending on the community, are required
Experience in managing large scale HOAs with amenities
Leadership Experience of 5 years, leading a team of at least 10 teammates
Outstanding customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization. Experience with conflict resolution strategies is required
Must be able to work under tight deadlines and use time effectively based on key priorities. Advanced time management skills
Effective written and verbal communication skills
Basic knowledge and understanding of Property Management accounting practices, terminology, and budgeting (forecasting) skills required
Ability to interpret, review and analyze and summarize financial statements including reporting information to Board
Captial project budget/ management experience
Intermediate command of computer hardware/software, specifically Microsoft Office Suite
Ability to lift 30lbs. following appropriate safety procedures
Ability to work in an upright standing position for long periods of time
Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain)
Ability to walk and climb stairs
Ability to handle, grasp, feel objects
Ability to reach with hands and arms
Ability to quickly and easily navigate property/buildings
Ability to detect auditory and/or visual emergency alarms
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone
Visual ability correctable to 20/20
Ability to respond verbally in an understandable, professional manner in person and over the telephone
Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations
Preferred
CMCA, AMS, PCAM preferred
A Bachelor's is preferred with a concentration in business or hospitality preferred
Multiple language fluency is desirable and may be required depending on the community's needs
Company
Castle Group
Castle Group is a real estate firm providing property selling, buying and investment services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Craig Vaughan
President
Robert Donnelly
Founding Partner
Recent News
2025-09-04
Business Journals
2022-12-30
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