Arkansas Federal Credit Union · 1 month ago
Senior Financial Service Representative III
US-AR-Little Rock
Full-time
Onsite
Mid, Senior Level
$27.50/hr - $27.50/hr
4+ years expArkansas Federal Credit Union is the largest credit union in the state, seeking enthusiastic individuals to join their team. The Senior Financial Service Representative III serves as an advocate and financial expert, helping members achieve their financial goals while coaching and training branch staff to ensure high-quality service.
Banking
Responsibilities
Build positive relationships and earn member trust to retain long-term connections
Responsible for understanding Arkansas Federal products and services in order to enhance the member experience, deepen relationships and attract new members to Arkansas Federal
Use a proven model to identify members needs in order to make financial recommendations
Member account maintenance
Guide and assist members and business partners through loan applications and other member requests
Provide supervision, coaching, and training to the branch personnel by conducting meetings to provide direction and review progress
Assist in the hiring of branch personnel
Handle difficult situations that may arise outside of the scope of other branch personnel
Qualification
Required
Minimum of 4 years' related customer service experience
High school diploma or equivalent
Knowledgeable of financial industry models and products
Friendly, conversational and trustworthy
Technologically proficient
Passionate and sincerely concerned for others
Benefits
NO weekends!
Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees
Medical, dental, vision & life insurance
Long- & short-term disability
401(k) with employer match plus additional pension plan at $0 cost to employee
Tuition reimbursement
4 weeks paid time off plus 11 paid holidays in the first year
Advancement opportunities
Arkansas Federal Credit Union membership
Company
Arkansas Federal Credit Union
Arkansas Federal Credit Union is a member-owned financial cooperative that invests back into the Arkansas communities where our members live, work and play - all while providing a great value for our 130,000+ members.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rodney S.
President/CEO
Eric Mangham, MBA
EVP / Chief Financial Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-06-24
Arkansas Business — Business News, Real Estate, Law, Construction
2025-05-16
Arkansas Business — Business News, Real Estate, Law, Construction
2025-03-11
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