Slack · 3 days ago
Senior Research Operations Lead
San Francisco, CA
Full-time
Onsite
Senior Level
$148K/yr - $224K/yr
5+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Senior Research Operations Lead will focus on identifying and recruiting participants for user research studies, ensuring a diverse pipeline of Slack users to fuel the research engine and improve customer sentiment.
CollaborationEnterprise SoftwareMessagingProductivity ToolsSaaS
Responsibilities
Strategic Sourcing: Source and recruit participants for qualitative and quantitative research studies, including interviews, usability tests, surveys, and focus groups
End-to-End Execution: Manage the full recruitment lifecycle: outreach, screening, scheduling, confirmation, and follow-up
Panel Management: Build and maintain a diverse panel of research participants across various demographics, personas, and customer segments
System Building: Develop and manage tracking systems to ensure data quality, participant history (to prevent over-sampling), and privacy compliance
Stakeholder Partnership: Partner with researchers to understand specific study requirements and develop tailored recruitment strategies
Vendor Management: Engage and manage external recruitment vendors to ensure high-quality recruits and operational excellence
Technical Optimization: Identify opportunities to automate manual recruiting workflows to reduce the time-to-recruit for the research team
Qualification
Required
5+ years of recruiting experience, specifically focused on research operations, user research, or customer insights
Experience navigating the complexities of recruiting in a B2B/Enterprise environment (e.g., reaching IT Admins and decision-makers)
Strong skills in managing multiple high-priority recruitment projects simultaneously with meticulous follow-through
Excellent written and verbal communication skills with a focus on 'being a great host'—ensuring every user has a pleasant experience with Slack Research
Familiarity with research recruiting tools and CRM systems (e.g., Ethnio, UserInterviews, Salesforce, or Qualtrics)
A deep commitment to building diverse and inclusive participant pools
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Slack
Slack is a cloud-based communication and collaboration platform for teams.
5001-10000 employees
H1B Sponsorship
Slack has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (4)
2021 (72)
2020 (71)
Funding
Current Stage
Public CompanyTotal Funding
$1.39BKey Investors
SoftBank Vision FundThrive CapitalSocial Capital
2020-12-01Acquired
2019-06-20IPO
2019-01-28Secondary Market
Leadership Team
Kristen Swanson
VP of Customer Insights
Richard Hasslacher
VP of Global Alliances & channels
Recent News
2026-01-05
Company data provided by crunchbase