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Natural Grocers by Vitamin Cottage · 1 day ago

Receiving Manager

US-WA-Walla Walla

Full-time

Onsite

Entry, Mid Level

1+ years exp

Natural Grocers by Vitamin Cottage is preparing to open in the Walla Walla community. The Receiving Manager is responsible for overseeing the receiving department, ensuring efficient operations, and training staff while providing excellent customer service.

Dietary SupplementsHealth CareRetail

Responsibilities

Providing World Class Customer Service as a number one priority

Exemplifying integrity, responsibility, excellence and adhering to all policies

Accurately receiving all incoming products including date, accuracy and damage checking

Scanning all incoming and outgoing product

Staging products for efficient delivery to the sales floor

Processing all POs, RPOs, mispicks, invoices and paperwork timely and accurately

Researching and processing all discrepancies

Communicating with department managers regarding delivery issues and vendor out-of-stocks

Following up on special orders

Operating a forklift and pallet jack as required

Maintaining a clean and organized back room

Ensuring all in-stock products/conditions meet company standards

Training and monitoring department personnel including assigning and following up on tasks

Working with other department managers to cross-train staff to accomplish all needed tasks

Assisting in interviewing and hiring for department needs

Working with the store manager to address performance and/or disciplinary issues within the department

Opening and closing of store, including DSR and the closing cash process

Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks

Maintaining the safety and security of customers and employees

Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse

Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support

Continually increasing product knowledge

Using SAP and inventory management software, running and analyzing reports on BEx, emailing and utilizing other IS programs as needed

Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings

Qualification

Forklift operationReceiving experienceInventory management softwareCustomer serviceSupervisory experienceFood safety certificationMS WordMS ExcelMS OutlookTake directionAttention to detailOrganizational skills

Required

High School diploma, GED or equivalent preferred

1-2 years of experience in retail experience in a grocery or retail environment; natural foods background is a plus

1-2 years of experience supervising others preferred

1-2 years of receiving experience preferred

Ability to obtain forklift certification

Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable

Ability to manage changing priorities and to stay focused with the task at hand

Sense of urgency in the completion of tasks

Excellent customer service skills

Highly organized with great attention to detail

Ability to take direction and follow through

Must be cashier trained and able to count currency

Proficient in MS Word, Excel and Outlook