Office Pride Franchise Opportunity · 1 day ago
Customer Service Representative-Commercial Cleaning
Greater Indianapolis
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrCKM Enterprises LLC dba Office Pride of Greater Indy, Kokomo and Muncie is a growing franchisee of Office Pride Commercial Cleaning. They are seeking a Customer Service Representative who will manage customer inspections and address complaints, ensuring total customer satisfaction and service excellence.
Customer ServiceFacilities Support ServicesInformation TechnologyReal EstateService Industry
Responsibilities
Inspect customers according to a schedule that you create and manage
Assess and recommend actions when a customer needs attention
Utilize digital inspection system to Input customer data and inspections into Janitorial Manager system
Maintain “NOTES” in Janitorial Manager to document all customer communications
Respond to customer complaints via phone, email or whatever means they prefer. Proper follow-up on reported issues to ensure their needs are addressed and issues resolved
Call customers to get feedback after corrective action has been taken
Maintain our customer complaint system, coordinating with operations when additional follow ups are needed from an evening supervisor
Any other duties as assigned by supervisor
Qualification
Required
Must be people-oriented and able to build quick rapport with others
Ability to sympathize with a customer and listen to their issues while also representing our team and integrity as well
Ability to use various computer programs like Microsoft Office and Janitorial Manager with appropriate training
Able to multitask and switch from one task to another quickly
Excellent eye for details
Excellent verbal and written communication skills
Ability to relate to our team how customers ACTUALLY feel without over exaggerating to office staff
Ability to bring calm to a situation and maintain composure, even in stressful situations, before it escalates and becomes a greater issue
Benefits
Additional bonuses tied to up sales of additional services
PTO and Health Insurance Opportunities
Company
Office Pride Franchise Opportunity
Office Pride provides aspiring entrepreneurs with an obtainable, scalable business rooted in faith-based culture.
Founded in 1992
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase