Castle Biosciences, Inc. · 1 week ago
Reimbursement, Reimbursement, Team Lead (Customer Service)(Remote)
United States
Full-time
Remote
Senior Level
5+ years expCastle Biosciences Inc. is growing, and they are looking to hire a Reimbursement, Team Lead (Customer Service) working remotely from your USA home-based office. This role involves mentoring and supporting team members while managing daily operations to ensure accurate and timely completion of work, as well as providing guidance and coaching in a high-volume production environment.
BiotechnologyHealth CareHealth Diagnostics
No H1B
Responsibilities
Mentor and support assigned team members
Remain highly involved in the daily operations of the team
Assign daily tasks and set team priorities to ensure accurate and timely completion of work
Personally answer calls and complete departmental tasks in alignment with productivity and quality standards
Provide ongoing guidance by answering questions and resolving issues in a timely manner
Coach team members in a high-volume production environment
Review complex call scenarios and collaborate on solutions
Provide best-practice strategies to support future interactions
Assist team members in meeting or exceeding established productivity and quality expectations
Actively listen to and audit incoming telephone and email inquiries from patients, clinicians, insurance plans, and area sales managers
Qualification
Required
High School Diploma or GED or equivalent work experience
A minimum of 5 years of health insurance billing experience
Minimum of 2 years in a leadership role in an incoming call center environment
Typing speed of 35 or more words per minute, with 90% or greater accuracy
Benefits
20 Accrued PTO Days Annually
10 Paid Holidays
401K with 100% Company Match up to 6%
3 Health Care Plan Options + Company HSA Contribution
Company Stock Grant Upon Hire
$75/month reimbursement for internet service
Company
Castle Biosciences, Inc.
Castle Biosciences (Nasdaq: CSTL) is a leading diagnostics company improving health through innovative tests that guide patient care.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$427.33MKey Investors
BrightEdge FundIndustry VenturesHealthQuest Capital
2020-12-15Post Ipo Equity· $266.8M
2020-06-24Post Ipo Equity· $74M
2019-07-24Series Unknown
Leadership Team
Derek Maetzold
President, CEO and Founder
Recent News
Company data provided by crunchbase