VNSURE BUSINESS SOLUTIONS PRIVATE LIMITED ยท 4 months ago
Technical Support Specialist II
Allen, TX
Full-time
Onsite
Entry, Mid Level
2+ years expVNSURE BUSINESS SOLUTIONS PRIVATE LIMITED is a company that provides technical support services. They are seeking a Technical Support Specialist II to troubleshoot, install, repair, and support customers on software and hardware equipment, ensuring excellent customer service and timely resolution of issues.
ConsultingHuman ResourcesStaffing Agency
No H1B
Security Clearance Required
Responsibilities
With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras
Provide courteous and knowledgeable troubleshooting support over the phone and via email
Ensure timely and accurate set up of all systems
Phone Support during regular business hours and on-call availability during off hours
Monitor Chat sessions to assist other team members
Test systems to ensure they are working correctly
May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment
Follow the department process, procedure, and metrics for a technical support II technician
Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
Train customers on use of systems including software, hardware and installation
Multi-task and have excellent time management skills
Understand the severity of an issue and escalate issues efficiently and appropriately
Demonstrated strong work ethic
Position requires that the first 1 weeks of training will be on-site at the Fort Worth, TX location
Qualification
Required
High School Diploma or equivalent
2+ years of Technical Troubleshooting experience
2+ years of customer service experience
Must be able to obtain background clearance as required by government customers
Must be able to pass a CJIS Background Check for all 50 states
Service Now
Google Suite
Bomgar
Windows
Preferred
2+ years of Networking Experience
2+ years of customer service experience
Work experience in a public safety environment
Company
VNSURE BUSINESS SOLUTIONS PRIVATE LIMITED
VNSURE BUSINESS SOLUTIONS PRIVATE LIMITED is a company based out of OLD NO:47, NEW NO:130, GREAMS ROAD, THOUSAND LIGHTS, CHENNAI, Tamil Nadu, India.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase