PSI Pax, Inc. · 5 months ago
Customer Technical Support Specialist (Help Desk or NEN) (2907*)
Dahlgren, VA
Full-time
Onsite
Entry Level
2+ years expPSI Pax, Inc. is an Economically Disadvantaged Woman-Owned Small Business specializing in Information Technology and support for DOD customers. They are seeking a Customer Technical Support Specialist to provide technical assistance to computer program users and resolve computer problems for clients.
Information ServicesInformation Technology
Responsibilities
Provide technical assistance to computer program users
Answer questions or resolve computer problems for clients in person, or via telephone or electronically
May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems
Qualification
Required
Two (2) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy
This position is required to be designated as an IT Level 1
OR Two (2) years of professional experience in customer service and interpersonal communications
Qualified experience in technical telephone inquiries and on-site support to employees regarding technical aspects of NEN assigned products
This position is required to be IAT Level 2 or higher and designated as an IT Level 2
Associates Degree in IT Discipline
Company
PSI Pax, Inc.
PSI Pax, Inc., established in 2006 and headquartered in California, Maryland, is an Economically Disadvantaged Women-Owned Small Business (EDWOSB) that provides agile program, business, and financial management; software engineering and integration; data analytics and business intelligence; cyber security; IT system administration; IT service management; and supply chain management services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa Mann
Chief Operating Officer
Company data provided by crunchbase